I've been going to this restaurant with family for 17 years. And I've been taking my significant other there since we started dating 4 years ago. The food and service has always been good, and the view is wonderful.
TL:DR for below
Disappointed in managers lack of care and his going back on his word to accommodate a simple request on one of the most important nights in my life.
Recently, I decided I wanted to propose, so I went and talked to Steve, the manger, about proposing in their private room- The Omaha Room-. He did not seem at all thrilled at my request, which was fine- he did not need to be. I told him my two plan options and asked if they would work, and he told me yes and gave me his card and told me to let him know what I decided as we reserved the space for the date and time discussed.
I contacted him later that week and confirmed which plan I was going with. He responded telling me that it would not work, and that he could not accommodate my request, which was to use the room for 30 minutes to ask the question, and then have dinner in the regular dining area. He said he could not reserve the room if I was not bringing in more people for dinner.
It was disappointing that a restaurant I have recommended and frequented for so long, made me feel like they couldn't care less about my loyalty as a patron. I understand they cannot be emotionally attached to all of their patrons, but it was still quite heartbreaking. It will definitely change my future dining with them, and I will no longer be recommending them to friends and family. I have since made other arrangements at a more accommodating establishment.