Employees are very helpful. Stayed in the Dive tower, room was nice, and bed comfortable. We did experience two issues. First is key card was very touchy and took several trys to work. Second was the tub, room has a deep soaking tub. Well it didn't hold water. Called to report first night sent someone up to fix about 10 PM. Next night still would not hold water did not report as didn't want someone to come up at 10 pm.