I just wanted to recognize a Total Rewards employee from Harrah's Resort SoCal. Pam Wagner is her name and she has gone above and beyond to help me rectify an issue with my Total Rewards account. Not only has she issued service recoveries for my inconvenience, but she has stayed in contact with myself via email and just been an absolute pleasure to work with. Honestly if it weren't for Pam, I was ready to walk away from Total Rewards properties and look elsewhere to play. Please take the time to congratulate her as she is a valuable asset to Caesar's Entertainment.
Also Lissa Thoe, my executive hostess, is amazing and honestly one of the best I've encountered at any property I've been to. If you're a strong player, try to get Lissa Thoe as your hostess!