Dec 30 '16 at 1:57
Beautiful hotel, comfy beds and great amenities. However, horrible service across the board. The check in clerks are always too busy and clueless. The restaurant servers and bartenders don't acknowledge you unless you signal them. There are numerous almost done touches from an upkeep perspective. Finally, they started a LOUD room refurbishment above my room today at 9 am during a holiday week. Seriously great potential, however they need to completely revamp the hotel management and service staff to make it legit. (This was my 4th time staying here and may be my last.)