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Dec 26 '16 at 0:42

Pala Casino Spa & Resort

Pala Casino Spa & Resort

  • Pala, CA
WORST customer service. I decided to get a room by myself on Christmas because I was going to be alone. I specially requested a quiet room and I was given the noisiest room. I splurged on myself and paid $400 for the grand suite. Thinking they would accommodate me, I called and requested to change rooms. The hotel receptionist told me that there was nothing she could do for me in the rudest manner. I requested to speak to a manager, she transferred me to a voicemail. Great customer service NOT! It's bad enough to be alone at Christmas but then they put me next to a family celebrating and being loud. If I would've brought a gun, I would've killed myself. TERRIBLE SERVICE, AWFUL STAFF.
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@Pala Casino Spa & Resort
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