Jul 2 '17 at 8:05
I would give this hotel no stars if I could. We literally just checked in moments ago with a group of 7. Two rooms were reserved with 2 beds in each. We get here, and we come to find out that our rooms are not joined. Ok, no problem. As soon as we get to our rooms, we find only one bed in each room. We all why, and they tell us we were only guaranteed whatever is left, EVEN THOUGH WE RESERVED DOUBLE BED ROOMS!!!! Okay, so we get our roll away beds, but no extra pillows. Oh, and there's barely any room for these beds! I ask for comment cards or surveys at the front desk, and they seemed to not want to help and sent me away. So here I am giving it one star when it should be zero. This is the most beautiful hotel I've been to, but easily the worst because the service is just horrible. As we speak, we are still trying to get them to make it right for us. I've had better service at Motel 6 than here. This was our first time ever in Vegas, and already it's a disaster.
