Jul 25 '17 at 20:38
We would of had a better experience had they not messed up our reservation! Upon arrival, they could not find our reservation, and the guy at the front desk had us wait over 10 minutes so they can sort out the situation. Turns out they booked us a month early, a mistake on their part. I understand people make mistakes, but although he apologized for the whole ordeal, I feel like they could of been more courteous and more accommodating and offer something more for their mistake. The place itself was really nice though, clean and spacious. Pool area looked amazing, many choices for dining, and stuff to do for everyone. The gaming machines were tight, considering what we went through in the beginning of our stay, at least give us something back!