Aug 16 '17 at 0:31
By attempting to rate the entire Greektown / J.A.C.K. establishment, unfortunately, my average is reduced to 2 stars (maybe 2.5, if the option was available) - brought down considerably by the result of a terrible stay at the hotel. I won’t rehash the full hotel story, but you can go read it under the separate “Greektown Hotel” marker in Google maps. Simply put (as I’ve said in that review), I question whether or not Greektown has any real policies in place to effectively deal with disorderly conduct in the hotel and to protect their guests.
Now on to the casino - I’ll admit my experiences have been hit or miss. I play table games, primarily craps, and there are some fun, energetic dealers that make the experience worthwhile. Some of them will share some crazy stories and keep you laughing, even when that bitter 7 keeps popping up on the dice, washing away your chips. To be fair, I’ve also encountered a couple dealers that were downright callous, and would be better off counting money in the back or performing some function that doesn’t require pleasant customer interaction.
Especially on Friday or Saturday nights, the tables get crowded, feathers get ruffled, and from time to time, a little table game scuffle will break out. I have to applaud casino security for their efforts, because in every case I’ve witnessed, they’re on the ball, immediately escorting the instigators out of the room (if necessary) and preventing the situation from escalating out of control.
Synergy is an excellent, recent addition to their gaming options. I have friends and colleagues that will want to visit Greektown just to play a few rounds at the Synergy station. On busy nights, the hosts do a pretty good job of helping you secure a seat, and even keeping your group together if possible.
The drinks? Not much to say, but I can’t say I’m impressed. A bottle of “cheap” (non-craft) beer is going to be $4-5, which isn’t shocking or outside the norm in any way. I don’t generally order hard liquor here, because the plastic cups they serve it in isn’t especially enjoyable, and for the prices, I’ve seen some pretty stingy pours.
That takes us to parking - Not bad. They get some credit for the convenient entrance off of 375. I’ve also been here on weekend nights where the entire lot is jammed - right up to very top of the roof - and you can find yourself in a long, miserable game of Stop N’ Go. I don’t often see security patrols in the north east garage, but I’ve never felt particularly unsafe either.
I’ll end by saying I hope staff continues to keep tabs on the upper level slots area - especially the video poker room. I’ve been approached by multiple, suspicious people that bluntly ask for money. My neighbors on other machines have made frustrated comments about being “sick of beggars bothering me in here,” so I would have to assume it’s not exactly an infrequent situation for Greektown patrons.