Sep 28 '17 at 3:55
Disappointed but not surprised. I would recommend the mobile check in the day before or as soon as possible to anyone planning to visit this place. The lines are disturbingly long. During our visit we were treated like a number and the desk person did not help make our visit any better by offering peace of mind that our room would be ready by a certain time. Check in was at 3 and we arrived on time- they said "There's nothing we can do. Your room could be ready in 10 minutes or 1 hour." We just had to wait it out despite paying for a Royal Luxury Suite. It did not feel welcoming after a long drive through the desert. I would also recommend using any coupons possible to save you the hassle of paying full price for an inferior experience.