Royal Caribbean International - Freedom of the Seas

I have cruised on RCI before and had an outstanding experience hence why I booked again. This time was utterly disappointing. We had issue after issue and still to this date have NO resolution. We complained while on the ship and all the staff seemed burned out and frustrated to have to deal with customers at all. For this review I will focus only on the interactions I have had in regards to calling RCI directly. I was fully charged for ALL of my onboard spending and it cleared the bank the day after we returned home. As of today (5 days later) Royal Caribbean has put another set of holds on my account for the same amount that they have already been paid. I have called 4 times, been hung up on once for use of profanity which I did not do (they can listen to the recording to verify), I was told there is nothing they can do on 2nd phone call, I was refused to speak with a supervisor on all 3 phone calls where I was connected and on the 4th call I was hung up on again with the representative telling me I cannot speak to anyone else other than her and she will email a supervisor but there is no guarantee I can talk to them. We tried a 3 way call with the bank who told RCI that the error was on their end and confirmed I was charged twice. Bank told RCI to reverse the charges and they refused to do so, told me I had to wait for standard procedure to release the funds on the 2nd set of charges and that would be 3-5 business days. They are holding over $800 that they have already been paid and refuse to do anything else to get that money returned. I have never been treated so poorly and if this was the only issue maybe I could be a bit more understanding but the ongoing issues are crazy and the fact that I can't pay my bills now that I'm home because they charged me twice is simply unacceptable. I would not recommend this cruise line to anyone looking for a great vacation and superb customer service as Royal falls short all the way around.

Loved my cruise, the Royal promenade was a woman with all the shops, the rooms were very nice if a bit small, the former dinning room was gorgeous and the less formal windjammer was still great, I was on Navigator of the Seas and loved it all the shows and pool side movies were amazing, when eating at windjammer if you are on Navigator say hello to Mr. Washy Washy by far the most enthusiastic person I have ever met the same goes for the dining room staff, our waitress and waiter were so good at their job that I genuinely miss them now that cruise is over, the rooms and pool were nice and so were all the shops, bars, and restaurants, café promenade was a routine hangout place for me and it helps that the food is all you can eat! If you want to book another cruise you can do so on the ship at NextCruise, as well as check the ships own news station for updates! Overall I loved it! I met some great people who I will never forget and I am very excited for my next cruise in October with Royal Caribbean!

Beautiful place, exquisite food and excellent service! I was there with my family celebrating my graduation and we ordered a bottle of champagne, but I forgot to mention my waitress to save the cork after finishing the bottle. Upon paying the meal, I asked her if by any chance she kept it, and since she didn't, she went above and beyond to get me another cork for me to keep as commemoration of my graduation toast. I thought that was a beautiful gesture! My family and I appreciate your kindness. That's definitely a 5 stars service! ***BTW, try the sweet potato***

I do not even know where to begin...if you EVER visit Miami you must go check this place out. Heads up make dinner reservations. 😊 We waited for about 30/45 minutes because this place was PACKED, but...it was so worth it. Coming from a background of restaurant management it has caused me to look at dining out or in from a different perspective. Mind you it was EXTREMELY business in this place but because of the phenomenal customer service experience because it was an experience I felt like the ONLY customer in the entire place THEN on top of that the food was great! But I truly would say it was the customer service was breathtaking I WAS FLOORED! Make it your business to check this place out. Before I left I requested the general manager to come because I wanted to personally thank him and he was extremely humble and very caring. In that moment I understood why this establishment ran the way that it did because it always starts with the head a the standard in which he works is the standard in which this establishment operates in and it showed. Keep up the great work guys and I will see you again!

Located inside the hotel. Everything thing is absolutely amazing. From Joey at the bar with her service, the atmosphere, and the delicious lunch buffet with Sangria and desserts. The buffet has a variety of meats and cold appetizers. I had the Oreo mousse and fell in love. This is definitely a spot to visit.