We had reserved a one bedroom deluxe for our one week stay. The front desk told us all the one bedroom deluxe were all the same throughout the property. This was a direct lie to us their guests. Here is the information that you should have before you book there; do not stay in the CABANA buildings, they are not better than a low budget booking. There is no washer and dryer as there is in other buildings on the property under the one bedroom deluxe. We were in number 240. Upon our arrival in the unit, the place was filthy. There was streak of brown liquid running down the fridge and one wall in the living room areal; viewable dust on all baseboard. A woman couldn't open the cupboards as they were stuck to the frame with some brown sticky substance and the front panel were dirty grey on a beige background; the fridge was old and rusty. There was 1/2 inch of space in the inside door where the outside was visible. There was a broken piece of electrical plug in one of the electrical outlet; the garbage can was sticky; the air conditioning unit entire cover fell off on our feet when we tried to adjust the temperature; al the chairs had crusted food or ? in the crease of the seats; it was impossible to open the windows behind the kitchen table as the garbage bins were under our windows and smelly; our view on that side of the unit was a dirty mop laying on the fence and staff that came there to smoke during their shift. Contrary to all the other units, there was no balcony only a walkway as there is to get to a motel room. To be "green" the light bulbs were replace with bright lights energy saver, but the bulbs were the white blinding ones instead of the soft white. There was a laundry facility for those who didn't have washer and dryers in their unit, but it was taken all day by staff washing and drying the beach towels. Oh by the way,there was not enough towels to change when you wanted , only early in the morning or late at night. If you can stay in the WATERFALLS building or the OCEANSIDE buildings, this would not happen. when we check with other guests staying at Sea Gardens the sentiment was the exact same regarding the units in the CABANAS.
We told front desk and concierge about these issues. A team of cleaners came and cleaned the unit on the second day of our stay. We were told that we would be moved to another better unit in the other building if available, but no one bother to call us back during the week and this was taxing our activities a great deal as we already had to pack so that the cleaning took place, hard to wait for a unit and pack again.
On the positive side, we enjoyed Pompano beach were we spent most of our days.; the temperature was great in February, there is great restaurants in the vicinity; the courtyard is quaint and cosy. The pools were nice and the hot tubs too. The bar was lovely.
Enjoy an incredible, all-inclusive day at a beautiful resort!
