4/7/18 experience: I was livid with the service provide to my daughter and her friends. It was prom night and they were late to prom. They arrive on time for their 7pm reservation and were not seated until 7:30 pm with different seating because a group of drunk people over stayed their reservation. My daughter sent me a text explaining the group's annoyance at 8:15 because still had not received the dinner plates. I called and spoke with a gentleman who said he was the manager (i forgot his name) he apologized and explained about the people that over stayed and said he put a couple tables together for the group and stayed he told them he comping dessert and there food was being plated. At 8:30 my daughter text me again and asked that I call because seated after they were are getting their food before them. I told her if their food didn't arrive in 5 mins call me. At 8:40 I told her make sure they don't charge you for dessert, she said we don't have time for dessert. I called the manager again and told him they are an hour late to their prom and don't have time to eat please comp their ticket for the problems. He said half of the party had already left and but he will go to their table and talk to them. I thanked him. The next morning I find out from my daughter her group had to sit at three different tables because they couldn't get the table the drunk people were taking up and her and her boyfriend had to sit by themselves. I asked my daughter about the order process and they ordered pretty quick, they already knew what they wanted and they were pressed for time. It took ONE HOUR to get their food and they were not slammed but moderately busy. She said they asked for to go boxes shortly after they brought the food out. The manager came back to the tables a second time after speaking to him at 8:45. He said they were bringing dessert out but they declinded because they needed to leave. The manager had an attitude when asking for their plates to box up the food and NEVER mentioned comping any of their ticket. My daughter said only three out of fourteen of their party left before everyone else, while the manager said half of them were already gone. This whole experience is dispicable for a restaurant of this statue. The manager about putting tables together, he lied about telling them they were comping dessert before speaking to him at 8:15. He lied about their food being plated at 8:15 because they received it at 8:35. He lied about how many were still there at 8:45 and he lied to me about talking to them to make up for this horrendous experience. I feel as though because this group did not have any adults the felt they could provide horrible servce!! Huge disappointment!!!

We stayed at the resort and made a reservation here for my Husband's birthday. We were sat next to the most obnoxious and loud table of guys who were practically yelling across the table at each other about women and conquests.......when it was obvious we were a couple coming to enjoy a romantic birthday dinner and there were other tables we could've been sat at (we thought about asking to move but the waitress was slow already) The food was good not great but good. The waitress seemed to be overwhelmed as well as the bar because everything including our drinks took forever. The only thing that was quick was when we asked for the check we went ahead and gave our card to pay, because we couldn't handle the guests next to us anymore. They did nothing special for his birthday which was a disappointment and when I requested another drink the waitress took my existing glass that still had 1/3 left. I ordered before I needed bc they took so long the first time and again the second. The service was pleasant just not up to par with the rest of our experience at this resort. The previous night at the San Luis resort we ate at the steakhouse. By far a much more pleasant experience.

Delicious food and excellent service! The bruschetta is the best. And the tiramisu is omg good! I don’t think we have had good Italian since moving to Texas, until now. Well done, Grotto!

This place fulfilled all of my high expectations. My first experience here was very graceful, the service is elegant and they treat you respectfully and are more polite than they need to be. The food is amazing, every bite was rich and filling. We had to take most of the meal home from how filling it was! That never stops me from having dessert though, their tiramisu is my favorite. Best restaurant there is in Galveston.