Ate here for the first time, and my burger came out soggy as heck. However, when I brought it to the waitresses attention, it was corrected and they have me the meal for free! Burger was pretty good. Lets hope for more stars next time!

As we were seated a server was taking an order at the table next to us. In the middle of taking their order he yelled at somebody and just walked away from the table without excusing himself. The patrons we're visibly taken aback by his very unprofessional manners. After taking their order he came over to us and said he would be right back. 10 minutes later he returned to take our drink order. We waited about 5 mins for him to check if they had Cazadores Tequila, he couldn't get the name right, and just told us the tequilas that they did have. We settled with Patron. He then took our appetizer and dinner order. We asked him to make sure the apps came before the meal, and not with it. About 25 mins later we were served our entrees, but had not seen our appetizers yet. The chicken sandwich we ordered was overcooked on the outside, and raw in the center. At this point we asked for the manager and let him know that we were disappointed in the service. And we no longer wanted to eat after taking a bite of the raw chicken. He removed the food from our bill, we paid and started to leave. Upon leaving we were verbally harassed by the server, who said maybe we should go to McDonalds next time. I let him know that he did a terrible job, and needed to be retrained. I took his photo and will be letting everybody know thru social media that he is a bad server with a bad attitude. Then a few of the other servers took it upon themselves to harass us and follow us around the casino, so we decided to leave. Was planning to gamble and have a good time with friends, but that was ruined by the bad employees at Prime Burgerhouse.

Very good service. Prime and Kobe hamburgers. The very best! Be sure to get the burgers flat cooked and not grilled.

Fortunately I can give 3 stars because the "milkshake" w alcohol was great! I wasn't impressed with some of the changes to the menu, especially the blooming onions appetizer that I'm sure was a hit so what price can you really put on a sure to pack a 👊 kick ass choice.

The food was good, the nachos and pretzels are delicious. The waitress was only attentive when the check was on the table.