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The brand new, adults-only cruise line, Virgin Voyages, has so much to offer. Incredible entertainment, exciting ports, and 20+ restaurants are only the beginning. But we know what you're here for... The casino baby! Being that this is a new cruise line, there are lots of questions that need answers. URComped CEO, Craig Shacklett, interviews Virgin Voyages' Casino Player Program Manager, Jennifer Wengert, to get the inside scoop!

Looking to get Virgin Voyages COMPED? Make sure you are signed up for URComped!

Virgin Voyages Casino Questions

How many Slot Machines are on The Scarlet Lady?

115 slot machines are on The Scarlet Lady and they're all new games, very recognizable, bonus games, as well as video poker.

Video Reference: 1:06

What table games are on The Scarlet Lady?

The Scarlet Lady features 10 table games. That includes roulette, craps, blackjack, three-card, and Baccarat. All of their tables can be flipped between the blackjack and the Baccarat. So if they need to make arrangements because they have more Baccarat players onboard, they can take care of that immediately.

Video Reference: 1:22

How do players get cash out on Virgin Voyages?

Virgin Voyages is all about technology. And they've created "wearables" which are similar an apple watch or a high-tech bracelet that you would wear on your wrist. Players can tap the machine with their wearable and download cash into the machine. There will be tablets at the table games players can tap and will be able to access cash as well. Right now, that goes straight to the player's folio and the limit is $1500 dollars a day currently. That's a no-fee on the folio. Virgin Voyages also provides kiosks, that are similar to ATM machines, throughout the casino for players to draw cash. They will have a cash desk and cash advance option as well.

Video Reference: 2:07

Will Virgin Voyages have a casino loyalty program?

Absolutely! Virgin Voyages is currently working on building its loyalty program to provide benefits that make sense to you! It'll be innovative and different from any other program out there on the seas as well as land. 

Video Reference: 3:17

Are drinks in The Scarlet Lady's casino comped?

As long as you are a pre-booked comp customer in a balcony cabin or above, Virgin Voyages provide free drinks within the casino.

Video Reference: 3:58

What is smoking/ non-smoking section like in the casino on The Scarlet Lady?

The Scarlet Lady has a smoking lounge that is connected to the casino. There are slot machines in the smoking lounge. If you do need to take a quick smoke break, your spot will be held at the table. 

Video Reference: 6:37

How are casino points tracked on Virgin Voyages?

Virgin Voyages will not have Sea Pass Cards, but instead, passengers will use their wearable (which they'll receive no later than 2 weeks prior to sailing). Within the casino, Virgin provides tablets on the tables for you that you scan your wearable to tap in and tap out if you want to get rated. The same process is done with the slot machines with a tap in/tap out process. The wearables also escalate the check-in process, the same application applies. They have tablets where you just scan your wearable and present your passport in hand. And then you're on board with no check-in lines.

Video Reference: 7:19

How do you book your next comped cruise on Virgin Voyages?

Virgin Voyages recommends utilizing the same outlet you booked your first comped cruise to begin. So if you booked your first Virgin Voyages comped cruise, through URComped, give us a call and let us know you'd like to sail again. If you are not a URComped member and are interested in getting comped on Virgin Voyages, sign up for URComped (ITS FREE) and upload images of the previous casino offers you've received from cruise lines or casinos to see what you qualify for.

Video Reference: 14:30

The Difference with Virgin Voyages

Are there packages, Wi-Fi, or premium dinners on Virgin Voyages?

Virgin is unique in the fact that they don't charge for Wi-Fi, gratuities, soda, water, expressos, coffee, and onboard restaurants. The reason being that's all they provide onboard. They will have 20+ restaurants for you to dine in. So there won't be dining halls or buffets. They do have a 24-hour diner in case customers get hungry late at night. They provide Michelin star-rated chefs as part of the Virgin experience. 

Video Reference: 4:45

What is the "Suite Minibar Stocking Option"?

If you are booked in a suite, Virgin Voyages will stock the minibar for you with a complimentary round of bottles of alcohol provided.

Video Reference: 5:57

What is the Virgin Voyages Ap like?

The app is actually utilized to make all of your bookings for the restaurants onboard as well as room service. If you shake your phone, while the app is opened, champagne magically shows up where you're at. There are going to be even more fun innovations like that on there as well. You'll get alerted of fun events happening and it allows more interactions with the sailer onboard. There are no phones in the cabin. Anything that can be done onboard is used through the app.

Video Reference: 8:25

What is the dress code on Virgin Voyages?

Virgin Voyages does not have a dress code. "Come as you are," but if you are wanting to wear something different, they will have plenty of retail outlets for you to browse through. There is also a tattoo parlor on board!

Video Reference: 10:43

What are The Scarlet Lady Itinerary options?

The Scarlet Lady has 4-5 night itineraries currently leaving from Miami, FL. They either stop in Puerto Plata, Costa Maya, Key West, Playa Del Carmen and every single one of their sailings stop in Bimini. They have the exclusivity in Bimini, meaning no other cruise line will be there. Virgin owns a beach club that they built that has full-service bars, restaurants, pool, lounge chairs, and cabanas. 

Video Reference: 11:59

Does Virgin Voyages offer shore excursions?

Yes, and Virgin Voyages calls their excursion options "shore things" and they're offered to book through the App or by calling direct.

Video Reference: 13:14

Can you book a back-to-back on Virgin?

Yes, and it is recommended because the itineraries vary back to back, so you can really explore and experience more with Virgin. They are coming out with a  seven-night Mediterranean sailing onboard The Valiant Lady next year in April 2021. 

Video Reference: 13:39

Read More about Virgin Voyages Casino Program

What is URComped?

URComped works with Casino Partners to give Qualified Members new offers (comps) to Caribbean Resorts and Cruise Lines that they have never been to/ played at before. Think you may be qualified?? SIGN UP (IT'S FREE) upload offers that you've received from either land-based casinos or cruise lines to see what NEW COMPS you qualify for!

How will cruise lines deal with casino players who get quarantined from sickness?

The coronavirus, which is big news right now, is probably the reason for this question. At this moment there is a minuscule chance that somebody that we booked will get quarantined.

The cruise lines are not going to expect you to continue playing at the same level you would normally if you got quarantined. It would not affect your offers if you find yourself in that situation.

What if I see a better Comp on a sailing I'm already booked on?

For explanation purposes, let's say you booked a cruise on March 1st one year ago. At that time you qualified for an Inside Cabin Comp. One month from your cruise the cruise line gives URComped a special offer that includes the sailing you booked, and now you qualify for a comp balcony on that sailing.

Now you are probably wanting to get a COMP upgrade, which won't work. "Short Notice" offers are for new bookings only. Cruise lines want to sell all their cabins at a high price, so 2-3 years in advance they will set the prices for all these cabins and the booking window will open. Then more often than not, a couple of weeks from the sailing, the cruise line realizes they will probably not sell their last 20 cabins at the rate they originally wanted.

Then the cruise line will go to the casino department with the short notice sailings and ask them to fill them with casino players. This way they're filling the cabins, they're making money on the cabins and they're not having to publish a lower rate online. So the reason "Short Notice" offers are for new booking only is because the cruise line is just trying to fill all the cabins. 

The cruise lines won't let us use those types of offers to upgrade people.

What determines the category comp you qualify for?

URComped does not determine what criteria qualifies a player for a comp. We follow the directions of the cruise lines. That can vary on a cruise by cruise basis. An Alaskan cruise in the summer is going to be at a higher value than a cruise from Miami in the fall. In other words, to determine what someone qualifies for is really a supply and demand question. Based on the offers you upload and the onboarding process we use, we will figure out a projected value for the player and then we're able to offer them sailings and different cabin categories based on that. Then after their first trip, we use the actual play data that we receive.

What is the refund policy on a comped cruise if health prevents sailing?

It's case by case and cruise on by cruise line. It is also subject to how far out you are canceling. Definitely ask your URComped Host.

Not sure what URComped is?

URComped works with Casino Partners to give Qualified Members new offers (comps) to Caribbean Resorts and Cruise Lines that they have never been to/ played at before. Think you may be qualified?? SIGN UP (ITS FREE) upload offers that you've received from either land-based casinos or cruise lines to see what NEW COMPS you qualify for! 

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#5

Hello URComped.Com Fans & Welcome Back To This Weeks Edition Of URComped’s Top 5 Video Slot Jackpots Of The Week - February 09, 2020 Edition...

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If I travel solo on a comped cruise, do I pay double?

The offers you see on URComped are based on your play. So if you're solo, and you're seeing a comp, there is no surcharge for traveling by yourself, because your play qualified you for a comp for 2. In most cases, if you are traveling with a spouse or a travel companion, we can link your accounts and then the offers you see would be based on your combined play.

If you have a linked account and the comp is based on your combined play and you're traveling solo, then the offer would be different based on just your play.

What is bankroll? What does it mean?

Casinos ask us what a player's bankroll is when we submit a comp reservation. They want to know, how much is this person planning to budget to gamble. The casinos, as a rule of thumb, like to see three to four hours of play on average per day. 

Why it's important? So let's say in an unfortunate situation, you book your trip and say your bankroll is $5000. Within the first 2 days of your cruise, you have terrible luck and blow through your bankroll. So then it's very likely you're not going to play for three hours per day if your bankroll is all gone in the first two days. The cruise line can look at your bankroll and know that that's why you stopped playing.

The cruise line, especially with a new player, want to know the bankroll just so they can know what to expect, and also use that information when they're deciding what level comp to offer.

What is a qualified player?

A qualified player is someone we can prove to a casino partner that is qualified for an offer.

Ways to be qualified:

1. You upload offers URComped that will be used to prove that you're a player who qualifies.

2. You have taken a trip through URComped before and we have that play data to use to show you are qualified.

3. You have a casino host at a property you play at (local, Vegas, or Atlantic City) that we are able to talk to to verify you play at a certain level.

The amount of qualification will change based on the offer/ comp we're trying to provide. The qualification for a free room at a third-grade casino in Vegas during the middle of the week is going to be at a much lower level than the qualification for a comp balcony on an Alaska cruise during the summer. 

Should I continue to upload offers to URComped?

If you haven't sailed with us yet, then yes!  If you have so with us, then the offers you see on our site are going to be based on your play. 

How will shorter cruises affect my casino offers?

Cruise lines use 2 measures to determine what comps to offer a player- ADT (Average Daily Theoretical) and ATT (Average Trip Theoretical). Watch the video above for more information.

On a shorter trip, it is less likely that you qualify based on your total trip theoretical, because you have fewer days than on a seven-day trip, so the cruise line will most likely look more at your daily play to qualify you for your next offer. We recommend making sure your daily play is a little bit higher.

How will a bad trip affect my casino offers?

With URComped, your trips are based on a rolling average of your play. So if you played well on 3 trips and on your fourth trip, your play was down, it would bring your average down, but not drastically, depending on the case. The more good trips you have the less one bad trip will affect your offers. 

Should I only play on days in the casino when I plan to play a lot?

The answer is different if you're playing on a cruise ship versus playing at a land casino. On a cruise, no matter what, your daily play is going to be the theoretical divided by the length of the cruise. So you could play 10 minutes one day and 10 hours the next and it won't affect your ADT, so play as you wish. It's a land-based casino then yes, 10 minutes one day would affect your offers from them.

Not sure what URComped is?

URComped works with Casino Partners to give Qualified Members new offers (comps) to Caribbean Resorts and Cruise Lines that they have never been to/ played at before. Think you may be qualified?? SIGN UP (ITS FREE) upload offers that you've received from either land-based casinos or cruise lines to see what NEW COMPS you qualify for!