URComped CEO and Co-Founder, Craig Shacklett, sits with Virgin Voyages' Director of Casino Strategy and Partnerships, Jennifer Wengert, to get some answers to commonly asked questions as well as dive into the current casino program and how it works. (This interview was filmed on December 12, 2023).
What do guests experience onboard Virgin Voyages?
Virgin is distinguished by its relaxed, flexible, and inclusive atmosphere, encouraging people to be themselves. The company prioritizes authenticity and aims to create a laid-back yet exhilarating experience. Whether passengers prefer a mellow cruise or an energetic party, Virgin provides a range of entertainment options, an impressive casino, and top-notch food and beverage services.
How does Virgin Voyages differ from traditional cruising?
Virgin Voyages exclusively caters to adults to encourage self-connection and taking a break from the everyday routine. Their cruise experience is designed to redefine traditional notions of cruising, featuring distinctive restaurants with menus curated by Michelin Star Chefs.
What's included on a Virgin Voyages Cruise?
Virgin Voyages provides inclusive amenities such as WiFi, Gratuities, studio-style group workout classes, food, and essential drinks! They offer complimentary sodas, coffees, and a diverse range of food options to enhance your experience, from convenient grab-and-go boxes to elevated experiential cuisine like brunches and Korean barbecue. All their specialty eateries are included with no hidden taxes, disclaimers, crowded buffets, or designated dining times. You can grab a quick bite when hungry or schedule a reservation through the app.
What's the Vibe in Virgin Voyages' casino?
Virgin's casino has a distinctive boutique feel with a strong Las Vegas influence. Featuring 10 table games including Baccarat, roulette, and craps, as well as updated slot machines with popular bonus games such as Fire Links and Wheel of Fortune, they provide a gaming experience that mirrors the excitement of modern casinos.
Do URComped players receive free drinks in the casino on Virgin Voyages?
Yes. Virgin Voyages provides complimentary drinks within the casino you play. The majority of our beverages have a value of up to $15 per drink, allowing you to enjoy a martini or a glass of wine at no cost while playing at a blackjack table or any other casino game.
Are there fees for URComped players while withdrawing money?
Virgin has a VIP manifest for those who pre-book a casino voyage, entitling them to complimentary drinks within the casino and waiving onboard fees. These benefits are seamlessly linked to the wearable device provided upon boarding. This wearable will act as a guest's player's card and room key. Players will scan it on the machine before they start playing and scan out of the machine when they are finished. Utilizing the wearable not only allows you to receive free drinks but also ensures that you are recognized as a VIP when you enter the casino, facilitating a personalized experience.
What is the Daily Limit to Withdraw on Virgin Voyages? Can you set up a credit line or wire money?
Virgin's standard daily limit is $3,000, but they do have the flexibility to extend it up to $10,000 based on your play. Accessing cash for play is made convenient by tapping your wearable device at the gaming machine or table, allowing you to withdraw funds instantly. If $10,000 is still too low a limit Virgin offers a straightforward wire process. They don't currently offer credit lines. By completing a wire form and submitting a copy of your ID, Virgin can wire the funds promptly. If you happen to win, they ensure your winnings are returned to you within five business days.
Will Virgin Voyages comp any onboard charges for players?
Virgin manages casino perks in a standard manner, assessing them based on your play. Onboard charges can be covered when your gaming activity justifies it, and the casino host is available to provide information on your eligibility. Additionally, they provide complimentary voyages during your cruise. As part of our program, you'll also receive regular emails, including quarterly and monthly updates, offering various tactical incentives. Feel free to inquire with Virgin's casino hosts about the benefits you qualify for.
How do players book a complimentary cruise certificate from Virgin Voyages?
Players can book their earned certificates from Virgiin with their URComped Host or directly through Virgin. Even if you choose to book directly, your URComped host will still be credited. We work closely with Virgin and appreciate the opportunity to book your trip for you. Additionally, if you earn onboard certificates while playing, you can still utilize them by calling your URComped representative to book, ensuring the certificate is honored.
Is there a casino loyalty program coming for Virgin Voyages?
Certainly, Virgin has exciting plans for the launch of its casino loyalty program in 2024. The program aims to offer a range of benefits tailored to the preferences of our casino sailors. This includes incentives such as sailor loot, free play offers, and annual cabin-type selections, among other amenities. While the details are being finalized, they look forward to unveiling the epic loyalty program in the near future!
How many points should players aim to get on Virgin Voyages to get a complimentary cruise?
Virgin's onboard certificates are specifically designed for booking sea terrace cabins, or balconies because they make up 80% of their ships. If you accumulate 8,000 points, you will qualify for a sea terrace offer. However, even if you fall short of earning 8000 points, they have alternative offers in different cabin categories that may be available to you.
What is Comp Solo Travel like on Virgin Voyages?
COMP Solo travelers are welcome aboard, and although sea terraces are typically designed for double occupancy, Virgin does NOT impose extra charges for double taxes and fees. If you choose to sail alone, you'll only be responsible for the taxes and fees for yourself. It's worth noting that Virgin attracts many solo travelers, so you're likely to find great company and won't be alone during your journey.
What is in store for Virgin in 2024/2025? New Ships?
Virgin has breathtaking itineraries planned for 2025, which were recently revealed on December 15th. These itineraries promise beauty and adventure. The casino offers for these itineraries will also be available soon. As of now, Virgin has three ships in operation, with the fourth, Brilliant, launching soon. All our ships offer a consistent experience, and we'll always have a ship departing from Miami throughout the year, featuring various itinerary options ranging from short runs to longer journeys. Stay tuned for updates!