Royal Caribbean International - Vision of the Seas Miami , Florida

Location
Miami , Florida
Property Type:
Cruise Ship
Restaurants:
11
Slots
197
Table Games
9
Hours
daily 24 hours in international waters, closed at port
5 people currently viewing

1050 Caribbean Way - Miami , Florida

Overview

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VIP Offers and Events at Royal Caribbean International - Vision of the Seas

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Games

Blackjack
Caribbean Stud Poker
Craps

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Reward Program

Club Ocean
Tiers
4
Highest Tier
Black
Points For Highest Tier
45,000.00
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Special Promotions


Questions / Threads

No questions asked...Yet!

Brandon Del Pozo

Brandon Del Pozo
Absolutely terrible customer service... We have a cruise scheduled for next week and my girlfriends grandfather is in hospice. Seeing as we may have to postpone our trip I called the RC customer service line looking to see what our options were in case we needed to change our plans. I explained our situation to the rep who couldn't have been any less helpful and unfriendly. He preceded to read the cancelation policy to me, which I could have just gone on the website and read myself. Every time I asked if there was any way I could postpone or if I had any other options given the circumstances he just referred me to the "terms & conditions". What's the point of having customer service if you just tell people to read the website?? On top of that, at the end of the call the guy had the nerve to ask if I wanted to add chocolate covered strawberries to my trip! No dude, I'm calling you because I may have to cancel my vacation for a death in the family.. Why tf would I need that? I've never been on an RC cruise and needless to say, after that experience I don't think I ever will. I've heard plenty of negative things about this cruise line so I can see why they have the rep that they do. If we do have to reschedule our trip it will be on Norwegian.
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Hibah Nazir

Hibah Nazir
We had the worst customer experience with this cruise line. We had booked a cruise for the entire family to celebrate my mom's 60th birthday. She ended up getting hospitalized and super sick just a couple of weeks prior to the departure date. Even though we had ALL of the paperwork to back up our medical claim, Royal Caribbean was unwilling to cooperate with us. They were not willing to provide ANY kind of refund or voucher for ANY of the tickets we booked for the cruise. Every airline, every travel carrier makes an exception for medical emergencies, but not these people. Whoever came up with this terrible, inhumane policy at Royal Caribbean--I hope you never have a sick family member and have to deal with this time of terrible customer service as we did.
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Boardwalk Dog House

Boardwalk Dog House

Ken Simms
Great service...quality food but in general underseasoned
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Hibah Nazir

Hibah Nazir
We had the worst customer experience with this cruise line. We had booked a cruise for the entire family to celebrate my mom's 60th birthday. She ended up getting hospitalized and super sick just a couple of weeks prior to the departure date. Even though we had ALL of the paperwork to back up our medical claim, Royal Caribbean was unwilling to cooperate with us. They were not willing to provide ANY kind of refund or voucher for ANY of the tickets we booked for the cruise. Every airline, every travel carrier makes an exception for medical emergencies, but not these people. Whoever came up with this terrible, inhumane policy at Royal Caribbean--I hope you never have a sick family member and have to deal with this time of terrible customer service as we did.
Read More..

Brandon Del Pozo

Brandon Del Pozo
Absolutely terrible customer service... We have a cruise scheduled for next week and my girlfriends grandfather is in hospice. Seeing as we may have to postpone our trip I called the RC customer service line looking to see what our options were in case we needed to change our plans. I explained our situation to the rep who couldn't have been any less helpful and unfriendly. He preceded to read the cancelation policy to me, which I could have just gone on the website and read myself. Every time I asked if there was any way I could postpone or if I had any other options given the circumstances he just referred me to the "terms & conditions". What's the point of having customer service if you just tell people to read the website?? On top of that, at the end of the call the guy had the nerve to ask if I wanted to add chocolate covered strawberries to my trip! No dude, I'm calling you because I may have to cancel my vacation for a death in the family.. Why tf would I need that? I've never been on an RC cruise and needless to say, after that experience I don't think I ever will. I've heard plenty of negative things about this cruise line so I can see why they have the rep that they do. If we do have to reschedule our trip it will be on Norwegian.
Read More..

hailey campbell

hailey campbell
I was on the Anthem of the Seas and it was great! All of the employees were so nice, one employee told me he works 12 hours but he ALWAYS smiled and was very friendly and looked genuinely happy. The ship was so much fun, so many cool things to do, there was so much to do we didn't even have time to do all of it during the 7 day cruise. I would definitely recommend!!
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Boardwalk Dog House

Boardwalk Dog House

Ken Simms
Great service...quality food but in general underseasoned
Read More..

Boardwalk Donuts

Boardwalk Donuts

Scott Chalom
They short changed my daughters by 1 dollar , but returned it after I made a fuss. The regular coffee had that normal old burnt Dunkcoffee taste!
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Boardwalk Donuts

Boardwalk Donuts

Michael Chugg
Always great bagels and great coffee. They are fast.
Read More..


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