Wall outlets in the bathroom didnt work. Hotel workers are lazy and unwelcoming. Reservations department will never ever !!EVER!! answer the phone. Just gave up after an hour on hold. The entire place smells terrible the pool had so much chlorine it would burn my nose when I walked by it. The pool area smelt like an old dumpster. And the interior smells of a nasty cheap cleaner that has no fragrance almost like burnt plastic.... AND NO ONE WILL TELL YOU ABOUT THE RESORT FEE!!! MY FRIENDS, FAMILY, OR I WILL NEVER STAY HERE AGAIN

Lovely place to rest and reset. Staff treated me like family and were beyond amazing. Food at 102 was delicious (thanks glo!). Casino was fun as well. It's an older hotel but location is great. Was able to ride the trolley around and site see. Wig at the front desk could have been a little more polite but overall excellent service.

room is large with 2 queen beds. And amazing employees.from front desk to room service. I changed my comment because of immediate respond from hotel customer service. So I'm give it another chance to try it again.

This hotel had the most unfriendly, rude & unwelcoming staff I’ve ever witnessed. It appears that all the girls that worked the front desk absolutely hate their jobs. I have no idea why they’re working in hospitality. None of them know what that is. This by far is The WORST hotel I’ve stayed in. Absolutely terrible. Everyone at our family reunion complained about the poor customer service. We stayed 3 nights & our bed only was made by housekeeping one time, our trash was not dumped & towels weren’t replaced. The corporate office needs to hire new staff because the current front desk employees are ruining the brand. Do not waste your money, do NOT stay at this hotel. You will be disappointed. If I could give this hotel a zero, I would.

Many of the floor staff, the slot techs and the servers are very good. Certain security staff are great too. But a good majority of the younger security staff are basically worthless. Most of the younger servers would rather talk with the younger security staff than do their job. Much of the clientele are rude and obnoxious as well. The food is average at best and food service is terrible. The parking lot stinks of urine and illegal parking is the norm. It appears that the Belle is money hungry and will tolerate any manner of behavior, so long as they can get into your wallet. It's sad to see how far this place has declined in the past 5 years. Don't go out of your way to visit this place. Regarding the alleged Belle response -This review isn't a summary of my "last" experience, but a summary of the overall decline of a once favored gaming spot in Baton Rouge. The regression of quality became obvious about 2-3 years ago and your facility has gone steadily and swiftly downhill ever since. Your "upgrades" are quite a mystery, as little if anything has changed since the conversion of the old Butler's Pantry quick-bite shop to the new, larger, but inferior quality food served in the new snack shop. The parking issues, both the illegal yet tolerated car parking and the overall evening safety of the parking garage are simply not tolerable. Granted, you've managed to eliminate most of the street-people from the casino floor and I'll give you your props for that improvement. But the general condition of the facility is a joke, including broken plumbing in the restrooms, elevator issues in the garage AND on the boat, HVAC with a mind of its own on the promenade, the lost and as of yet to be replaced main restaurant (Shuck's on the Levee)… you want more??? On the bright side, you're in the same "boat" as your friends up the river at the Hollywood Gambling Pit. My guess is that with the new ownership, neither one of you is destined to exist much longer. I only feel badly for those employees who are close to retirement, as they are basically the only decent staff members you have, save 2-3 of the older servers. As previously stated, your younger staff doesn't know how to or just doesn't care to work, but that's common to the age group. As service and standards continue to decline, so will your revenues. I doubt if relocating the gaming floor into the Atrium, with it's leaking roof and even harder to reach location is going to save your bacon.

How bad is this place? Let me count the ways..... I paid for a king room and when I checked in they said they were out. They said since I reserved my room through Expedia they could not refund me the difference. I understand that but they didn't even try to make it up with a complimentary drink or anything for that matter. The rooms were stinky and nasty to the touch. Looked like the shower walls had never been cleaned. The grout had mold and mildew. The casino wasn't much better either. Very dirty and not a single employee bothered to say hello, welcome, can we help you or even good bye. You're better off at a motel 6. At least they'll leave the light on for ya!

I stayed at The Belle of BR in March because I needed to take care of personal business in New Orleans, originally during a weekend that was sold out because of a medical convention. I LOVED IT! The staff couldn't have been nicer from the bellmen, front desk, gift area & security personnel. I came back late in the evenings and went to the casino area to get a ready-to-order muffaletta which was totally awesome. It may not be the newest hotel in BR, but it was clean and just what I needed to have available to stay in. I will definitely book reservations again!! Even if I just to to New Orleans for play, the 1 hour drive was worth it. And Baton Rouge is a very cool place!!

Horrible experience!!! Stayed 2 nights. Rooms are outdated and the whole hotel smells old. Had to deal with ROACHSr in the room. Took the water in bathtub at least 15 minutes to drain out after my daughter took a bath. After attending a graduation, made it back to the room around 10:00 pm and the room had not been touched by housekeeping. We had no clean towels. Called the front desk and they said we could come down and they would give us some - they had NO idea why our room was not cleaned. Finally, said they would get housekeeping to bring us some up (after telling me that housekeeping was gone for the day). Well, ONE hour later, we still had not received the towels. I called the front desk again and she brought them up. Will never stay here again or recommend this hotel!

It was awesome. The wedding ceremony was great. The food , music and the people was outstanding. I enjoyed my self

I stayed 4 individual nights here at the belle, I am from Dallas TX. Came to Louisiana in a job. The first night wasn't bad at all, had a good time with my coworker and all way well. On the other hand, the following 3days I stayed in 3 different rooms, all of which are on 9th floor within these room 902-917 . Room 902 was the worst out of them all.!!!! As soon as 8pm came around, roaches were crawling everywhere! Not to mention NO refrigerator, and no towels. This is by far the worst hotel I've ever stayed at. I am not happy with my stay here. Do not stay on the 9th floor.