I am only commenting on the rudeness of the staff at so many levels. I reserved a room for my niece for her birthday weekend. I made sure to send in an authorization form, copy of my credit card and copy of my ID. I confirmed the hotel had everything they needed to make sure of a seamless check-in because I would be in a location with spotty cell service. Well, after a several hour drive, my niece went to check-in just to find out they needed my authorization. They were extremely rude about it. I got a text from her and I explained I had already done that. Again, with my extremely poor connection, I had to search my e-mail to RESEND all the stuff. After 45 minutes of them doing nothing and they get the 2nd e-mail they casually say the first forms were in their scanned folder. They never once apologized for their mistake or for their rude behavior. They later had dinner at their restaurant. They were ignored. Another family sits and gets their drink order before they are even acknowledged. Perhaps it was because they were young and being judged but the reality is they are paying the same EXPENSIVE prices to stay in this place as everyone else and they deserve the same respect. They spoke to Angela, the restaurant supervisor - more rudeness! If you don't mind rude people please stay. If you don't mind being treated like an intrusion when you are paying $300+ a night for a standard room then by all means make a reservation.

Absolutely Gorgeous facility. Beautiful lake with a nice golf course. Great food and a good sized casino. Helpful staff and very nice rooms. Also you are in the mountains which is in the 60s in the middle of summer. Wonderful

Starting with our airport shuttle service ending with them holding our luggage after checkout for our evening flight. This hotel is always great. they have remodeled. The staff is friendly and courteous. Clean updated rooms with lots of space for hanging out. Conference rooms are as cozy as you need them to be. There are some smaller rooms or a great big room depending on your needs. Breakfast and Dinner was provided through our conference, I liked their quiches and fresh fruit. They also provided snacks throughout our stay, coffee, tea, cakes. There is a farmers market on Saturday mornings right across the street on the Capitol lawn.

This casino is very nice with plenty of slot machines and card tables. I love the lake in which you can rent paddle boats. There is a zip line and a playground next to the lake too. Inside the casino you can find restaurants and bars with different types of food and a kids game room. The hotel rooms have comfortable beds and are very clean. You can also use the pool if your staying at the hotel. It's a lovely place to spend a weekend at.

Been here several times and ALWAYS had great service. When i needed extra towels they brought them in 10 min, clean, fresh rooms. Beautiful inside. Buffet is always great! I reccomend and Pool and Spa are great! Their gym is really nice too! Great place.

Never actually stayed here but i will still give them a 5! We have done the Nightclub, Casino, and water activities. As a young couple we like to do things were we can also have our family/ kids involved and this fits the criteria. When in town we always do the nightclub, The DJ plays for everyone and any ages its a lot of fun! Very happy with this place, wish they weren’t booked out every time we are in town.

Beautiful view of the lake. Amazing staff. Clean rooms that smell nice. The buffet is amazing. And close to shopping places. Literally 3 miles away. And did I mention the casino.....like right there

We stayed this past weekend here and all I can say is Wow! What a beautiful place! We rented the King Superior room with a lake side view and it really exceeded our expectation! Quiet, clean room,comfortable bed,wonderful staff and plenty of things to do at the resort as well as around town. We loved the hotel pool,gym and huge hot tub! We loved the fact that after hours the pool turns into18yrs. and older only! Also need to mention the food was great! Only downfall was It was pretty pricey to stay here, but honestly in my opinion it’s well worth the price. Over all we had an amazing stay and we can’t wait to go back and take our daughters with us next time!

First time staying at the inn. We normally just take night trips then drive back down to town. I was actually surprised at the rate we got on a Friday night with no reservation. Rooms were clean and beds comfy. It was nice that the kitchen was open late for those munchies. Try the onion rings!

Beautiful scenery with plenty of outdoor trails and activities. The resort offers many restaurant options with a variety of local beers (NM) on tap at the Broken Arrow. As far as casino gaming is concerned, it is true Vegas- style gaming. Being from El Paso, the agent many options nearby that offer table games (we have two casinos in town that only offer slots end electronic games). There is also a poker room, closed off by glass to allow for the consumption of alcohol. Plenty of slots, two craps tables, a few roulette tables, plenty of blackjack tables, and many more. Only slots and blackjack run 24 hours, everything else closes down from about 1-4am depending on the crowd still playing. No alcohol allowed or served on the gaming floor as mandated by NM gaming laws.