Very helpful and friendly service. Had a tune up done for a very reasonable price. Didn’t try to push anything extra on me that I didn’t need. Would recommend in a heartbeat.

The staff here are amazing; very helpful, friendly, and knowledgeable. When I first came to Auburn, they helped me pick out the bike that was right for me. If you buy the bike from them, you get free service on it for a year! I will be going here for bike service and parts as long as I'm in Auburn.

Bought a new Raleigh bike from them. James was very helpful and gave information that helped me choose the right bike. He also fixed my tire on another bike I have for a very affordable price. Bikes are priced great and so is service. Highly recommend The Bike Shop!

This place had great customer service and was very helpful with getting my bike fixed. Their prices were fair and the quality of work done was perfect. I would highly recommend going here and their location is very easy to get to. It is perfect for college students who need their bike fixed fast and for not a lot of money. Thank you so much Bike Shop!

Only gave them one star because I couldn't figure out how to give them zero. They refused to pump up the tires, tighten the pedals, and adjust the brakes on my brand new Pedago City Commuter because it was an E-bike and they "just don't want to get into those". I could not get the person there to tell me whether they were afraid of some kind of liability or whether they just had no respect for E-bikes and folks like me who need the occasional assist of an electric motor. I got the distinct impression that it was the later since I was only asking for basic mechanical inspection and set-up. They don't seem to understand the concept that you are not liable if you are in no way negligent. That leaves two possibilities; they are either incompetent or rudely biased against what they see as something less than a "real bicycle". Since I've had no problem with their service in the past, I'm guessing it must be their bias. I didn't know that there were bicycle-nazi's in town, but now I do. Keep in mind that this is a shop that I have done exclusive if not frequent business with since the 1980's. I purchased my road bike from them many years ago and to date they have done all the service on my bicycles. Worst customer support, empathy, and biased policies I have experienced in a business that is supposed to support people in their hobby of bicycling. They will never get another dime of my money and I will go out of my way to send people to other shops in the area such as James Bro.s Bikes who had no problem whatsoever helping me tune my bike up. They were very friendly, professional, and said they love E-bikes and were more than happy to work on them. Funny, I didn't even know that there was another shop in town, until I was treated so poorly. I guess I should thank them for forcing me to find a real bike shop that actually cares about customer support. Maybe that is worth one star.