The casino is clean, smoke free, and offers a huge variety of slots. They have their own parking and also offer free valet parking, both for the hotel, and for the casino. The staff are knowledgeable and friendly. They offer fun rewards with slot play. They have a bar in the casino and free soda. They have a couple of very nice smoking patios as well. They also offer a few varieties of restaurants and cafe's. They have elevators, stairs and escalators.

Not real crowded, which is a plus! Good machines and had a good time at the craps table. Spent maybe 4 hours there. You can tell it is new and they need to hire more people.

So booked a room to stay in. NO where did it say a minor could not stay in the hotel room. Got thrown out at 9:30 in the night after coming back from dinner and being in and out of the hotel several times with no one saying anything. As you can see from there website Primary guest must be 21 to book. I would agree with this, but no where does it say you can not have a child who is in HS with you. Poor advertisement and not friendly at all. Would not have enjoyed if I had been with friends and just hanging out for the weekend.

Grill is excellent, rooms are fantastic. Miss Penny is fabulous. Staff is all friendly and very courteous. The machines payout seems pretty low these days. Would give extra half star. Better payouts on machines would give 4 star.

Johnny Zs has done a really nice job with their newly acquired casino and hotel. The casino is clean and has a very nice contemporary feel. The selection of games is fantastic and the staff is friendly and helpful.

Nice place. It's a little different since they switched from the reserve. Still has a cool atmosphere. The room where they do concerts at is more open than before. Looks like it's going to be smaller local acts as they aren't ticketed anymore. They have different beers since switching. Other than that not much has changed.

On the 3 1/2 star side. While the Grand Z Hotel has began to make this a nicer looking casino, I personally would prefer more machines, there is a lot of empty space; possibly keep some older machines around longer to allow people to enjoy them longer than other casinos. The payback has seemed to go down. Have not stayed in the hotel as of yet so I have no input there. The Bistro is expensive, very expensive for the food; especially when you can go pay a little less and have an all you can eat buffet with decent food and options. The grill is "okay" in that the Prime Rib was very dry and unfavorable, the fries were terrible. If they continue to make improvements, offer some additional incentives to attract us to go up more often, and I would give an additional star.

If I could give 0 stars I would. The women at the front desk have 0 customer service and are very rude. This place is very unprofessional. I had to get a new key card for my room 5x today. This is not our first stay here but it will be our last. We spent $1300 on rooms this weekend. First check in they lost the reservation for 3 rooms with our member points, so we ended up paying full price. Than instead of apologizing they were rude. When the key cards deactivated each time, instead of saying i apologize for the inconvenience. But the cards cannot be around phones which they were not. I plan to never return here ever, she slammed the door once asked to speak with someone above you. This has by far been the worst experience ever and it's for my father's birthday. Working in customer service you know how to treat people. I have never dealt with people this rude and unprofessional. Finally spoke with someone after we were told there was no one above. They were very nice and stated were going to fix it. But when you're trip from Friday to Sunday is over and has been ruined there is not much to fix. Also the outcome was ok they honestly could have done more. Being we have been staying here since it was the reserve. I just hope they get it together. The hotel and casino is great for wanting to get away and relax and not be in the busy casinos in blackhawk. But after this experience I'm so upset and don't know about returning.

Tight slots like everywhere else in Central City. Nice self service soft drinks. No wonder this place is almost always empty. If you can’t win and at least have a little fun, there’s no reason in coming, right? I’ve had better luck on the Las Vegas strip.

The gaming areas were amazing. It didn't hurt that I won a bit at several games! The new member promos were great. Everything was amazing until we went the next morning to redeem our $7.77 prime rib meal. I'd say it was bad service but it was really more so a lack of service. The tables were all dirty and the waitress made us feel as though we were inconveniencing her by seating ourselves as the sign at the entrance dictated. Then we sat for 15 minutes with no further contact from anyone on the floor. We ended up leaving but will definitely return for the games. Their restaurant? Not so much.