Reviews

WOW. Coming from someone that has been in the customer service industry for more than six years, and in management for four, the customer service from the management I experienced this evening was beyond appalling. To be honest, ever since the casino closed down the main dining hall, the food quality has suffered tremendously, and unfortunately, this evening was no exception. We started with the potato latkes, which were amazing. However, when the entrees were delivered, they were not only of sub-par temperatures. My mother-in-law ordered the roast beef sandwich, which was served on stale bread and along side potato salad that was overly dressed with mayonnaise and lacking serious flavor. I ordered the patty melt, which to my surprise, which contained cheese that was not melted whatsoever. The bread was not toasted and the patty they placed in between the bread was of that which belonged to a cheeseburger. When we attempted to explain our discontent with the manager, John, he proceeded to crudely tell us, "You either eat, or you pay for it for ladies". Then, he swept our plates from beneath us and proceeded to asked me, "What do you expect from a patty melt?". To be honest, I have had far superior patty melts from Steak & Shake, for 1/8th of the price!

The food it's usually decent and the people seem like they are working hard and yet it takes forever to just order anything to go and resume playing the casino games.