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one year ago
Grand Victoria Buffet

Grand Victoria Buffet

Mike Ettorre
Nice place for a night out. If you want to have a good gambling experience, Check out this place and check it out. Clean and good service. Good variety of slot machines.
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one year ago
Grand Victoria Buffet

Grand Victoria Buffet

Jeffrey Elefano
Called 20-30 minutes before arrival to get name on list for poker room. No answer 3-4 times I called. I arrive lady does not care and said oops yeah we missed your call. No hospitality training what so ever and currently twirling beads. Oops you miss my call and don’t show that you care. Oops I rate this place a 1star not like you would care. 3/10/18
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one year ago
Grand Victoria Buffet

Grand Victoria Buffet

Ian Mendez
The staff are professional, drink prices aren’t crazy, and even for the non-gambler, the boat is just pretty to see on the river. Now here’s the good, bad, and the ugly: Good: Nice selection of restaurants, both in and around the area of downtown Elgin - it’s a neat place with a lot of history and do yourself a favor to visit when it’s warmer to experience it. There are plenty of tables with competitive minimums for black jack and roulette. Bad: Being at Rivers versus Grand Victoria is night and day when it comes to the people gambling. If you’re depressed, don’t come here. If you’re with a beautiful woman, don’t come here. If you’re anyone who just needs to spend money to be around people, a normal bar would definitely be a better place. Ugly: Some of the people are very territorial on which machine, seat at a table, or even if you’re sitting next to them at a slot machine - all superstitions are on full blast. Very uncomfortable atmosphere for the party I had brought. Perhaps in the middle of winter, the Grand Victoria doesn’t have the same charm it may possess in the warmer times of the year.
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one year ago
Grand Victoria Buffet

Grand Victoria Buffet

Serena Lynn
Had a great time here! Ate at Prime Burger House and it was fantastic! I order the veggie burger patty on the garlic Parmesan burger. Family at the table ordered the plain burger and Red Bull. Fries were FANTASTIC! Would recommend for a good bite to eat before heading into the casino. Prices are completely reasonable, the restaurant is super clean, modern atmosphere, and our waiter super nice. Worth checking out.
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one year ago
Grand Victoria Buffet

Grand Victoria Buffet

Cameron Burns
Company holiday party in one of the ball rooms. Good bar with a good top shelf. Food was good quality buffet. Staff was really good and managed very well. Casino itself was depressing. Looked like mostly people who couldn't afford to be there gambling with the rent money.
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one year ago
Grand Victoria Buffet

Grand Victoria Buffet

David Shih
I didn't gamble here. But I had a great lunch at the burger restaurant here. The fries were amazing and the hamburgers were as big as my head. Not to mention they had some great varieties and takes on custom burgers. That said, the menu design was way over the top sexy which honestly didn't seem necessary. But the grub was great and I would go again just for the food! It's definitely a sure thing.
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one year ago
Grand Victoria Buffet

Grand Victoria Buffet

Joan Nyakundi
On the positive side, it is a beautiful casino. The staff have ZERO customer service skills. On a busy day, we had to wait over 45 minutes in their Crave Deli to get a sandwich. They refused to compensate a bowl of soup while we waited. The staff basically looked as us like "too bad". The line to go through on a busy day did not know where start an order, which added to the wait time. My husband has his MBA and is graduating with his Doctorate in Business had it figured out while we had to wait. When the top manager on duty was alerted to this, he didn't have a solution other than "Sorry". On the positive side, their bathrooms had a close to the opening handicap stall. Very forward thinking in that department. I would have given it no stars for their customer service. That's what makes or breaks a business.
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one year ago
Grand Victoria Buffet

Grand Victoria Buffet

Darrell Peck
Small casino but they have a good selection of games and excellent restaurants. No hotel is a big drawback and the isles between the slots are way too tight. You can't get to lot of the slots because of the narrow isles. Parking is free but across the street. Forget about trying to get a drink on any promotion times and the waitresses are non existent.
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one year ago
Grand Victoria Buffet

Grand Victoria Buffet

marymo1965
Love, love, love this casino! So many different choices in what games you can play it's almost overwhelming but I love it every time I go! Win or lose it's fun!
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one year ago
Grand Victoria Buffet

Grand Victoria Buffet

Evan Audette
Not sure why there are so many negative comments..... the casino is clean and the staff is generally very friendly. Always able to find a video poker machine at the bar. Larry at the bar is a great guy, and so many people know him well. My wife and I have won several large jackpots on Ultimate X poker. The Buffet is very good and you get two free buffets each month with the players card. I am surprised that I don’t get more free cash play given the amounts I play.
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2 years ago
Grand Victoria Buffet

Grand Victoria Buffet

dina McIntosh
Fun place to while away an afternoon. We had burgers in Prime, I thought the food was great but my company did not. I had the shredded bacon burger which will draw me back to the casino, just for that pleasure! The casino itself is compact, clean and not horribly crowded for a holiday weekend (Memorial day) Good times!
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2 years ago
Grand Victoria Buffet

Grand Victoria Buffet

G C
How is someone with past police experience and former security of this casino, “qualifications are not a best fit for the security position”? Next time Grand Victoria Human Resources Department, how about contacting an applicant directly to tell them NO instead of your automated indirect email! No wonder you never could keep a low turn-over how you treat people. Thank goodness you kept me from making a mistake.
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2 years ago
Grand Victoria Buffet

Grand Victoria Buffet

Dencil Smith
Had a decent time. Some of the areas seemed a little dirty and not cleaned recently. Lots of parking available in the parking garage. If you're 30 and younger you have to go through 2 second screening before entering.
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2 years ago
Grand Victoria Buffet

Grand Victoria Buffet

John Moraska
Nice, clean and easy to get to. Plenty of games to choose from. Some areas are a little tight between the rows to move thru. Good selection of dining options. Prime Burger House is always delicious. Great burger selections at a decent price.
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2 years ago
Grand Victoria Buffet

Grand Victoria Buffet

Ken R
Very well kept (clean) The staff is very nice. There's always someone asking if you need a drink or anything else. I even had a machine break as I was cashing out. It took awhile to get my money back but they stuck with me the whole time.
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2 years ago
Grand Victoria Buffet

Grand Victoria Buffet

Sean Hogan
Prime BurgerHouse is Outstanding!! Honestly one of the best burgers I have ever had! I have been coming here for the burgers for about 9 years. I always get the Kobe Beef burger with Bacon, and Steak Fries! A great meal, good staff. An A+.
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2 years ago
Grand Victoria Buffet

Grand Victoria Buffet

Maurice Hodges
Nice local casino, a bit cramped due to the amount of visitors but it was Saturday night. Had a good time and won some money. With both floors open, plenty of opportunity to play various games of your choosing.
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2 years ago
Grand Victoria Buffet

Grand Victoria Buffet

Tony Milone
I love the Grand Victoria.. I've eaten at all the restaurants and they are all top shelf.. and I think I had the best luck on the slots of any other Casino I will be back soon
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2 years ago
Grand Victoria Buffet

Grand Victoria Buffet

Miriam Karlin
A lot of thirsty people, meaning people are gambling their livelihood away. Very crowded. Have to wait a long time to play anything good. When they have to use the restroom they bunk the chair up to the slot machine so no one takes their spot. It's super hot in there too.
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2 years ago
Grand Victoria Buffet

Grand Victoria Buffet

Abby V
I always enjoy going to Victoria's casino I have a great time there. I love going to eat there especially for the buffet lots to choose from ahead clean and delicious. I recommend going there enjoy yourself playing on the one cent slots machines and win some dough!
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