Reviews

Pleasant surprise! First timer - everything was great. Exceptional friendly service from everyone. Room was clean and very comfortable. Did the lunch and brunch buffets. Reasonable price, standard buffet fare. Ribs on lunch buffet were excellent quality and taste. Grabbed pizza, burger and fries at Plum. Okay budget, great pizza, good prices. Ordered a specialty drink at Cup and Cone - Star Spangled Shake. Worth every penny and the extra prep time! The pool area is large, clean, and has a wonderful hot tub. Excellent weekend all around!

The staff is knowledgeable but turnover is high, staff is underpaid and there is a lot of burn out. The slots are always updated and fun, the tables are great, usually with 6 to 8 tables on slow nights and up to 16 tables plus a separate poker room 3 nights a week. Be careful with the hotel, which can get overbooked and poorly cleaned due to staffing cuts. The 1991 kitchen serves good food and plums is the local 24/7 go to for great sandwiches and pizza. The B3 burger bar has a wonderful selection both bottled and on tap but be careful of the fried food because the kitchen is understaffed. Great concerts and venues are held in the convention center but this can also lead to over-booking in the hotel. Best words of advice, great place to go and eat and play but find a room or rental cabin up the shore in Garrison

Put some good new games in the non smoking section. Terrible. And the room needs to be completely sealed so smoke can't get in there! This big remodel didn't do a thing! A person can barely breath in the casino. Put in some vents. BETTER YET, GO TOTALLY SMOKE FREE!

The casino was well maintained, and everything was easy to find. The restrooms were clean and fully functioning, although there were only three stalls in the restroom we used. Everything seemed to be functioning well. We even came out ahead! It was a nice short stop.

Rooms were nice and staff was friendly. Food in their main restaurant was good and reasonably priced. Only draw back was at 5 am the plum grab and go restaurant had no coffee! I am a trucker...I want coffee to start my day. Right next to it has coffee but not until 6 am.

Much improved over last visit. Now with a bar The casino has a much larger feel. Food was good, drink and service was way better and I ran into (mostly) friendly staff. Check-in can definitely be improved. Yes, they have full alcohol service bars now.

We stayed in the hotel for one night and had a clean room that only cost 10 dollars after special discounts. I've never had a problem finding a card table. A little smokey but that's expected for casinos. They told us about a breakfast that didn't exist which was a bummer. Overall it was a good stay.

Great atmosphere, live band and new restaurants with amazing food! The rooms are newly remodeled, very comfortable and nice! The gambling is really enjoyable when playing cards. The dealers are friendly and knowledgeable. Great perks. We always have a wonderful time here. They also started serving alcohol! Always a plus! Fair prices!

Note that this is the first big casino I have been to, so it might be the case that most casinos are like this. But nevertheless, almost the entire casino floor is slot machines which even for slot machines are boring. Some don't even have effects or anything. It is the most boring and quickest way to drain your money possible. The only interesting thing they have is several tables of blackjack and poker. And even some of the poker (3 card poker) doesn't depend on anything besides chance either. I guess maybe people don't go to casinos to do anything that would count as a game. In the end, really boring and depressing place.

Aside from the stale smoke smell that permeates all casinos the rooms were clean the food was good and the games were plenty. Not as much to do with a two year old but she had a good time nevertheless. Will definitely be back as this is one of the best bargains for hotels on the lake.

The food was great, and very reasonably priced. The gaming tables were also lots of fun! Definitely recommend!

Its ok. The room rates are excellent. The down fall is: there's no where to get a meal, there's a lot of fast food sittings but they took the buffet and restaurants out. So, burgers burgers and pizza if that's what you like. Otherwise is a nice place to go.

Friendly staff, and is clean. Plums has great food for good prices. Their new bar/grille is excellent. The burger grille is also very good. Little steep on prices, but excellent food. Casino part is very smokey and crowded. Typical casino action though. Nice pool, hotel rooms are nice and clean. Smoke ventilation is the only thing that kept this from a 5 star rating. Time to add some more vents.

We had lunch there only. The food was well prepared. Tasted as good as. It looked. Good wait staff. Reasonable prices.

Hotel room was great, food was awesome, pool was not crowded and we won at the casino! Only reason I'm giving it a 4 out of 5 stars is because a security guard stopped our son from coming up the elevators to our room because he didn't have a room key. He had to call us from the lobby for me to come get him... Wasn't happy...

Staff was rude during several interactions. Poor customer service. Would not allow me to check in with my husbands name, it had to be him so we had to switch stuff around in a bad snowstorm with our kids in the car. Service a restaurant very slow. Missing items we had ordered. Good food however when we did get it. Finally, the interaction we had with gift shop staff was the WORST! I felt unwelcome. Next time we will go to a hotel elsewhere, I suggest others do as well.

I had a great time playing at the tables and winning a little money. Nice staff very helpful with assisting myself and several others with our vehicle issues. Good food best shakes. Best conversation is with a nice lady enjoying a great winning streak and sharing memories and laughs while having a few drinks.

Great place to spend a weekend with friends. The convenience store next to the hotel had the few things we forgot. There is no spa at the hotel, and no nail salons nearby, so that was a bummer.

Casino was huge. Buffet was amazing. Selection of food was fantastic. Staff was very nice and helpful

We went to the grand buffet and it was amazing! It was crab leg night and they were so packed but they kept it so organized and the buffet was always stocked. Very clean and staff was amazing. It was a great experience!

Great staff at the blackjack tables. Ordered some food really late. Service from their 24 hour menu was slow. I wasn't expecting gourmet food but I wasn't impressed.

I don't know if this is the correct place to comment on this but here goes. We were at the Grand in Mille Lacs I got got some coffee at the serve yourself bar and it was TERRILBE!!! I thought maybe it was just a bad pot of coffee, because the coffee at your Casino is always so good. So we were there today, Jan 5th, 2016 and I got coffee from a hostess. It was TERRIBLE again. So I did ask one of the hostesses if you changed your coffee and she said yes. I couldn't even drink it, so what a waste!!!! Please serve what you were serving before. Like they say don't fix what isn't broke! I hope you really think about this and bring back the other brand of coffee, it would be very much appreciated. Thank- You