Not quite sure how this place is "highly recommended" according to hotel concierge. Website says reservations required, however, that is not the case. We made reservations and came in at said time. Walk-ins were seated before us, which wouldn't have been a problem, but then we were put on a wait. After we ordered, my dad's meal came out first. The shrimp in the egg foo yung tasted like freezer burn. Mine came out 20 minutes later....the first bite I took of my Pad Thai had a long black hair entangled throughout the dish. I did not tell them, though, because I didn't want them to think I intentionally put a hair in my food (even though I have shorter light brown hair) to express frustration or get free food. The food was bland as was the service.