Reviews

Stayed there on our trip to visit Carlsbad Caverns. We were upgraded to a balcony suit free of charge upon our check in. The room was wonderful and it gave our two year old room to run around. Staff was friendly, and I love the addition of the coffee shop in the lobby.

amazing place! the location is stellar!! the restaurants were delicious but I highly recommend getting reservations if you plan to eat at Broken Arrow or Wendell’s. Broken Arrow had over 70 beers on tap and the food was good as well. The hotel itself was great. Our room had a lake view and wonderful little balcony. We had a great snow while we were there which made for good sledding! Also, definitely recommend the zip line. The drive up was a little daunting but the view and ride were both SO AMAZING!

We had fun playing the slot machines. But the people who work here are rude and slow. Gift shop kept making us wait to check out as she took others coffee orders and checked them out? Why not finish with the guest you are waiting on? Then the buffet was a joke. Filthy dining room, 45 minute wait for our drinks. We had to find our own silverware. To be honest I felt like I was being discriminated several times. Maybe we were too white for the place? Sounds strange, but true.... Sadly.

If it weren't for Paige at the front desk this would easily be a 1 star review. We bought an all inclusive package that included 3 meals a day at the buffet, ski rentals, and lift tickets. When we arrived we were told that their printer was down so they couldn't print our lift tickets and we were given vouchers for everything, including meals . The dinner vouchers were for $150 for four people. The buffet on Friday night was $19.99 a person yet we were told at the restaurant that we couldn't use our voucher on seafood night. $150 could not be used for an $80 ticket??? After asking Paige she told us that the voucher was indeed accepted but we had already ordered food from somewhere else. We asked for a refund or any kind of compensation but were denied. The service in the casino, all restaurants, and in general was very poor. The people were very rude and acted like we were inconveniencing them. The package we bought was $2000 and we were treated terribly. Do not stay here. Thank you Paige for being great and doing everything you could for us. You are a shining star in a poorly ran resort.

A wonderful stay. Majestic views, exceptionally clean grounds and rooms. Plenty of things to do on the grounds. A helpful staff that makes the stay even more enjoyable. My wife and I were worried that a casino that allows smoking would carry that smell to other places in the resort. To our surprise, whatever ventilation system they use keeps the smoking smell only in that area, even in the adjacent hall you cannot smell the smoke, even leaving the casino, our clothes did not smell like smoke. Makes the experience that much better. The food at Wendell's was exceptional. This was one of the best stays I have ever been at and my wife and I will be returning in the future. Book early and often when you visit New Mexico.

Absolutely Gorgeous facility. Beautiful lake with a nice golf course. Great food and a good sized casino. Helpful staff and very nice rooms. Also you are in the mountains which is in the 60s in the middle of summer. Wonderful

Starting with our airport shuttle service ending with them holding our luggage after checkout for our evening flight. This hotel is always great. they have remodeled. The staff is friendly and courteous. Clean updated rooms with lots of space for hanging out. Conference rooms are as cozy as you need them to be. There are some smaller rooms or a great big room depending on your needs. Breakfast and Dinner was provided through our conference, I liked their quiches and fresh fruit. They also provided snacks throughout our stay, coffee, tea, cakes. There is a farmers market on Saturday mornings right across the street on the Capitol lawn.

This casino is very nice with plenty of slot machines and card tables. I love the lake in which you can rent paddle boats. There is a zip line and a playground next to the lake too. Inside the casino you can find restaurants and bars with different types of food and a kids game room. The hotel rooms have comfortable beds and are very clean. You can also use the pool if your staying at the hotel. It's a lovely place to spend a weekend at.

Decent rooms, would have been nice to have a blow dryer in bathroom and a larger mini refrigerator. Small Keurig in the room is awesome. Swimming pool is nicely heated, however max depth is 5ft. Jacuzzi is really beautiful and large. Hiking trails nearby are wonderful with exercise bars throughout the trail. Scenery by the waterfront in back of casino is great. They offer zip lining and occasional events on the lawn. Check in was somewhat long since they seemed to have been understaffed. Overall, resort is a nice little getaway. Highly suggest going out and enjoying different kinds of wildlife and miniature town.

Never actually stayed here but i will still give them a 5! We have done the Nightclub, Casino, and water activities. As a young couple we like to do things were we can also have our family/ kids involved and this fits the criteria. When in town we always do the nightclub, The DJ plays for everyone and any ages its a lot of fun! Very happy with this place, wish they weren’t booked out every time we are in town.

Beautiful view of the lake. Amazing staff. Clean rooms that smell nice. The buffet is amazing. And close to shopping places. Literally 3 miles away. And did I mention the casino.....like right there

We stayed this past weekend here and all I can say is Wow! What a beautiful place! We rented the King Superior room with a lake side view and it really exceeded our expectation! Quiet, clean room,comfortable bed,wonderful staff and plenty of things to do at the resort as well as around town. We loved the hotel pool,gym and huge hot tub! We loved the fact that after hours the pool turns into18yrs. and older only! Also need to mention the food was great! Only downfall was It was pretty pricey to stay here, but honestly in my opinion it’s well worth the price. Over all we had an amazing stay and we can’t wait to go back and take our daughters with us next time!

First time staying at the inn. We normally just take night trips then drive back down to town. I was actually surprised at the rate we got on a Friday night with no reservation. Rooms were clean and beds comfy. It was nice that the kitchen was open late for those munchies. Try the onion rings!

Beautiful scenery with plenty of outdoor trails and activities. The resort offers many restaurant options with a variety of local beers (NM) on tap at the Broken Arrow. As far as casino gaming is concerned, it is true Vegas- style gaming. Being from El Paso, the agent many options nearby that offer table games (we have two casinos in town that only offer slots end electronic games). There is also a poker room, closed off by glass to allow for the consumption of alcohol. Plenty of slots, two craps tables, a few roulette tables, plenty of blackjack tables, and many more. Only slots and blackjack run 24 hours, everything else closes down from about 1-4am depending on the crowd still playing. No alcohol allowed or served on the gaming floor as mandated by NM gaming laws.

The rooms are very nice for the price. The view is great! There are not many activities at the resort itself so we found ourselves going into town more than i really would have liked. Although the initial "Wow Factor" is great coming into the property, the interior really needs an upgrade. The pool is decent sized with adults only hours. The fitness center is very good sized but with 20 year old equipment. They do have free weights.

Rooms are spacious. We always asked for mountain view. Great lake to walk around on. The zip line is awesome. They even have batting cages!! Playground for smaller children is also nice. Nice all around!

This resort is set in a very relaxing and beautiful location. The casino is decent in size. They do not serve alcoholic drinks at table, but they do have actual table games like blackjack, poker, roulette. If your a slot or video gamer - you’ll have your pick. The broken arrow taphouse and grill just outside of the casino but inside the resort is fantastic! Also, you’re very close to Ski Apache.

I stayed here a couple of years ago and the resort and the view from my balcony was nestled inside the mountains. The lake was beautiful and there was all types of wildlife around us. There is a peace at this resort that I have not ever experienced in my life anywhere. There is a beautiful sculpture outside of Indians and flames. There is Indian artifacts in the hotel. Casino was great. Staff,food and lodging was perfect. My bed was very comfortable and I have a bad back.