Reviews

I've never been in a casino before...and the cigarette smoke was heavy in the air throughout the building. Zero air circulation. At the deli they only had one cashier and when I was ordering she told her boss that she needs a break and he said that there is no one to give her a break. If I was her I would've quit right then! I'll never return and I have no reason or want to step foot in any other casino.

The only reason I would come here is for the buffet. They got all the slot machines you could dream is, table games and the best drinks! Their bartend know how to make a proper drink, I wouldn't leave before having one at the cocktail bar.

My husband and I actually stayed at the emerald queen in Fife, but came to this one for the buffet. It was for his birthday and he thoroughly enjoyed the crab, although he did mention he wished it had been warm. We had a large group and they were able to accommodate us without a terribly long wait (maybe 20 min), which was much appreciated. There was a great selection of meats, fish, and crab, not much in the way of sides. However the mashed potatoes and gravy were legit. The staff was wonderful, the gambling was fun, and a large selection of slots and tables.

My favorite casino! I always have a great time here, and I usually win at least a little more than what I came in with. Their buffet is AWESOME. Definitely worth playing for two hours to earn a comped meal, no doubt. The parking lot can be a bit hairy and the construction sucks but it won't last forever.

Good food and lots of slot machines and plenty of card tables. They have an actual smoking section in the dining area of the buffet. Can't remember the last time I was actually about to smoke right after I ate. We definitely had a good time. Will definitely be going back!

Been going there just about every 3 to 5 days off and on for over 5 years. Casino is nice. Security guards are like sharks hunting in an ocean. Most casinos you wont see them too much unless their handling something. Food smells great in the parking lot..but you cant smell it inside. Smells of cigarette smoke. Most casinos I've been in use air ionizers. Clean and freshen. I cant believe that the casino closes its restaurants for a period of time early early morning. Due to liquor laws i would think food and drinks should always be available at all hours of operation. Comps are given out during those hours.for example if you get there late night and make a night of it, your going to end up receiving your comp when there is no restaurants open to eat in. So you've spent way to much working towards it to discover you cant use it. Its an okay place but nothing to write home about.

Food is pretty good there most days. Sometimes the crabs a little dirty. Play for 2 hours and get a $25 comp for buffet or delis. Feel like I only win Fri-Sun and sometimes holidays.

Hey a GREAT PLACE TO GO HAVE FUN. RELAX EMJOY THE ATMOSPHERE. THE FOOD IS GREAT. ALL KINDS OF PEOPLE. FROM ALL LIKES OF THE PLANET. MUSIC IS GOOD . WORKERS ARE GREAT. SECURITY IS GOOD. GOOD PLACE TO SPEND UR MONEY. AS U CAN SEE. THEY ARE ADDING ON. SO MONEY IS SPENT THE GOOD WAY.

The casino has absolutely no ventilation and it smells like pure smoke. My friend and I had VIP tickets to see Brian McKnight and the concert Manager for the casino gave meet and greet wrist bands to attendees who were sitting way in the back. The Manager had very bad customer service as well and picked his favorites. The bathrooms are real dirty in the Casino too. Last but not least, parking is very scarce there. The Casino doesn’t even have valet parking. I recommend you go to another Casino in Washington. Thank you👍🏾

Emerald Queen Casino offers a variety of fun things to do from hosting concerts to winning at their casino or enjoying the various eateries or kick back in their hotel. The casino does offer a non smoking section while playing the games and a smoke free restaurant. A new parking structure with a shuttle service to the main building is nice.

A fun experience to say the least. Dont go if u cant afford to lose tho. Because that's a good possibility. Gambling is addictive, and can drag u down. That being said, they have a great Buffet.

I like this casino because they have nice concerts and it is right off I-5. It is very visible. The atmosphere is friendly as well as the staff. I like it because it is in Tacoma which is growing immensely. The people there are nice.The parking is not great on the outside but they built a new garage and are building a new casino on site. I also like the fact that they have shuttles to and from the garage and from the hotel in Fife close by. I cannot wait until they have the new casino. It will be the best casino in the area no doubt.

Sad sad company! One of my Favorite employees was let go for no reason. Literally at will. Here is the thing I’ve been going to the I-5 casino since 2004. I have seen employees come and go. Seems good employees are kicked out the door for no reason. The manager In Valet can disappear for hours and leave the other attendants to make up for his slack! Not to mention he doesn’t even do his job but expects other people to do there’s. Shouldn’t a manager be the leader and set by example. I told the fellows to report it to Human Resources and they all fear they will Lose there jobs like this young fellow did last week. This fellow was the happiest most friendliest guy. He had super customer service. I was able to talk to him about why he was let go and he told me he never called out. Never ever had a complaint and his other co workers loved him. When I asked his co workers about it they all said if the manager don’t like you they make something up to get rid of you. I really hope that my message to the TNT will bring some site on how unhappy the employees are. How they live in fear of losing there job. This fellow was a good example. He worked hard because his wife has cancer and he knew he needed a fulltime job to support her. He did absolutely nothing wrong and made sure he worked hard. Why was he let go when the managers can be lazy and not do there jobs. The casino won’t even investigate and talk to the staff about it. Luckily I also know who Frank is through a mutual friend and hopefully She can tell him. The casinos can’t treat staff this way it’s unfair. It’s not fair to his family as well. I hope the news paper takes this story on so others can see how unfair this place is. I’ve had it. I won’t support a company that doesn’t treat there workers that make them the money like human beings!

Beyond a doubt, the BEST Lobster buffet anywhere, every Wednesday and Sunday! An immense array of the very best foods you have ever had, and in my opinion, the BEST quality of everything they carefully prepare every day. If you give them as little as two hours' play time in their casino, you can claim a significant voucher which can buy their amazing buffet any afternoon after 3:00 pm! A very nice casino to visit any day you choose!

We went to the seafood buffet at the Emerald Queen. We've been many times and we specifically go for the warm king crab legs. To my shock and horror when I went to open my much-awaited king crab leg it was completely Frozen. Apparently Emerald Queen Casino would like to save money by forcing you to eat cold crab so you won't eat so much and they don't have to impact their budget due to the increase of crab. The prime room was good if it wasn't for that we would have left and demanded our money back