Reviews

I love everything about this beautifully remodeled hotel. Management is superior and it shows in their very friendly, helpful staff. The Sunday brunch was delicious with fantastic choices, I almost couldn't drag myself from those outrageously comfortable BEDS!!! I had a wonderful relaxing time at The Red Door Spa, with a facial, massage and a gorgeous RED haircolr, cut and style!! Their beauty bar has eye candy makeup with excellent service!!! Stop by the gift shop and pick up their signature lotion it's to die for!!! Lots to do and see with a shuttle to the local mall and restaurants!!! Let Go, just unwind here, very quiet when you need it and so much fun you won't regret it!!!

Next review.... Room was wonderful... For the most part the staff was great..... Fine dining restaurant isn't so much.... very limited menu service was super slow and they were not busy bread arrived halfway through the mail salad was boring and I think they mashed potatoes were instant.... Not what I'd call fine dining

This resort is excellent. It has a magnificent view of the mountains and is all-around beautiful. The staff are friendly and helpful. The housekeeping service goes out of their way to offer their best. The kitchen team did their best to accommodate vegan options when asked and the food was off the chain. The ballroom was adequate and not too cold. However, I would never have been able to afford the meals or stay if it weren't for the generosity of those who paid my way. I hope the Westin makes first-rate charitable contributions. That's how they can earn a 5-star rating from me for future visits.

I've stayed here a handful of times in the last year. The most recent was terrible. Broken glass on the floor, cut my sons foot. Dogs howling all night and all morning in the room next to us. Staff didn't want to help. Also, the staff got lazy and didn't bother to put fitted sheets on the beds. Other than that, great pool, fun waterside, and easy checkin. I'm rating it at 3 stars because my other trips here were wonderful except for my first trip when they double charged me for the room then made me wait 2 weeks for a refund.

Beautiful resort! Wish I had more time to take in all the amenities offered during my conference last week. The staff were all friendly and very helpful! The rooms were clean and well-appointed. The beds were very comfy. Nice little extras like complimentary water bottles in the mini-fridge and a lavender essential oil roller by the bed. I loved that they offered gym clothes rental for only $5 and even gift cards if you decide not to get housekeeping. Unfortunately, the only amenity I had time to take advantage of was the pool area, which is enormous! There are several large pools, several hot tubs, a cold mineral pool, and even a big slide. I think my favorite part was the view. Nestled in the Catalina Foothills, you get some amazing views while you enjoy your meals! The only cons for me were that the restaurant prices were a bit high and that the paths to get to the rooms were a little too windy and complicated to figure out, however, they do offer a ride on the golf cart to help you find your way and you could always take advantage of the courtesy shuttle to eat at a nearby restaurant off property.

The facility was very nice, a 9 out of 10. The beds were very comfortable and the rooms clean, 8 out of 10. Food was okay at the restaurants but $27 for a somewhat burned pizza from room service was disappointing. I was disappointed that the tip for room service was included in the bill then asked for again on the receipt. I would have left a larger tip if it hadn't already been taken from me without my consent. 6 out of 10. Service was exceptional, 10 out of 10. The staff greeted me upon arrival and expressed a sincere interest in helping out with directions, luggage, or anything else. The clerk at check-in was a professional who ignored my slightly bewildered questions and treated me like my words were important. Our servers during the luncheons were exceptional. It is clear staff are well-trained and understand how important it is to appreciate the opportunity to serve others. I had a little difficulty at first accepting that hotel staff could be so thoughtful and attentive. By the time I left, I knew I wanted to return to this outstanding resort.

The bartender was super nice and very easy to the eyes. She stopped her closing duties to serve my friend and I one last beverage a piece. Their landscaping and hotel are immaculate. Beautiful resort. The best in the west:)!

One of the best resorts in Tucson. The pool area is amazing! They have slides and a swim up bar. The rooms are elegant and have great views of the mountains or golf course. We always have a wonderful experience here.

The food was delicious as it always is. The service was lacking when we were being seated. We asked for a high chair and were originally told that they were not sure they could get one even though we saw another child sitting in one at another table. The waiter was was very attentive.

The stay was fantastic. We were there for a wedding and the setting was picture perfect. The pool was a lot of fun and the pool bar served drinks quickly. We even got an upgrade which was much appreciated. Would definitely stay there again.

Really nice place. Beautiful spacious rooms with comfy beds and nice TVs. A beautiful pool that's been recently updated. It has a slide for the kids and multiple hot tubs for the parents. It even has a cold tub for the hot summer. Very courteous staff that is very accommodating. I stayed here for a conference and was very pleased with my experience.

OK, I am totally in love with this place. Their spa rocks, the rooms are delightful, and I never tire of their water slide! (My only complaint is that they shouldn't care if you go backwards, but I'd have to sign a waiver, or something, and even then I guess that stuff doesn't hold up in court, so whatever: our accountability-free, I'm-not-responsible-for-my-own-actions litigious society is embarrassingly appalling in that arena and produces people that never grow up... sigh.) (Not that I'll ever grow up: see previous comment about never tiring of the water slide!) It's perfect both for a summer family escape and a romantic weekend holiday.

We got this place on some hot wire deal, but I would be pretty disappointed if I paid $400+ to stay here. The place looks very old and dated. It just lacks energy. First they didn't have keys for us, the room smelled a bit like smoke, the screen door was broken, the screen had a hole in it, the bathroom moulding needed some upgrading, etc. They were not able to address our issue or correct it very quickly. We spoke to the manager and he was not super concerned about our concerns. We were promised a "free gift" for our troubles that didn't materialize:) Not that we are in need of a free gift, I was just curious to see what they would come up with! On the plus side, the pool area is quite nice. Overall, this place does not deserve the Westin name. Don't stay here unless someone else is paying for it. Find one of the other resorts nearby and stay there instead.

This place exceeded my expectations. Our room was very spacious in the bed was comfortable. There are very nice paved walking past throughout the property surrounded by imaculate landscaping. I would highly suggest this property to anyone with mobility issues. Not only is the resort full of wheelchair friendly pathways but they also have complimentary golf cart shuttle service. Our particular room had a amazing view of both sunrise and sunset over the mountains. It is located in an affluent area and for the price I would consider this a value filled experience.

The building itself was good however the stuff where not nice. I was pregnant at that time and my sister wanted to go on the slide of the swimming pool but she can swim. So I went to the guard lady and ask her if she can go on the slide if she can not swim. She looked at me she starts shouting "if she can't swim why she go on the slide do you want to hold her while you are pregnant this is not right" I looked at her and I said I just ask you a question you don't need to shout. The manager of the pool came and she explained to him what happened I can hear them however he did not come to me and apologize he just followed me like I am a troubled person. In general I think the swimming pool, the tennis yard, and the activities connected to the spa are for the people who pay yearly fee to enjoy these things. They are not for someone who go and have two days of enjoyment. Find another hotel/spa to stay on if you are visitor.

This is an expansive and well run resort capable of catering to families as well as large business symposiums. Nice restaurant but pricey. Stayed in winter and it was unfortunately cold. I would like to visit during warmer weather. There is a lot of good competition for resorts in the Tucson foothills!

Aaron at the front desk saved my Veteran's day getaway. Was staying at a horrible hotel and I called at 11pm to see if I could get a room at La Paloma, Aaron not only got me a room with a view at a phenomenal rate but also sent something a little extra to the room for us because we had a rough night. Favorite Tucson get away!!!

I absolutely loved this place. We got in from Phoenix, after dinner with friends, pretty late. As soon as we arrived we were told to check-in (place is enormous,even more so at night) and after we did the valet offered to drive us to our room from the parking lot in a golf cart. We had no idea where we were going so this was a big deal for us. The room was very nice, remodeled with a balcony and located in front of the pool. There were a lot of people in the pool the next day with a disc jockey and couldn't even hear them from the room. Enjoyed the Azul restaurant for breakfast very much-so relaxing to sit there and watch the scenery. The Poppy kitchen was excellent for dinner-I highly recommend it. We are going back this summer we loved it so much. It was a nice romantic place to get away and enjoy the weekend.