Mar 14 '14 at 2:30
So I almost Always have a terrible time at this Tims but this time was by far the worst like you need to take the time to teach your employees customer satisfaction skills "kill people with kindness". Meaning if you make a mistake and I tell you put a smile on an d apologize that fix it . When someone comes to the window say "hi how are you? " when they leave say "thank you have a great day". If you have to reward them. It's foolish it's 30. Seconds from my house and I. Avoid it like the plauge witch takes from your buissness and I go to Tim's like 6 times a day k thanks ...
