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Reviews

Customer Service
We arrived at black bear casino and resort later than we wanted to. However the Lady at the front desk had a warm welcoming persona and checked us in smoothly- even upgraded us to a nicer room with a great view. Was very pleased.
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Enjoyed our visit here. Enjoy the live music bands on weekends also!
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Otter Creek Hall had buffet dinner and show. It was a holiday party for husband's work. Food was great and waitresses kept food table full and clean., also made sure used plates were constantly cleared. Show was awesome. Had a great time. Also it was beautifully decorated.
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Before booking a reservation. Family yes. Couple no. All others depends. Too many kids running around hallway and pool area. You can hear kids screaming from the pool area. Anytime anyone closes a door you can hear it. Came to have a nice relaxing get away. Nope. I booked room poolside area. Never was able to go to pool or hot tub. Wayy too many kids all day long. For the price. The rooms are decent. Fridge was kind of broken. Buffet was great. Casino is good. Staff is super friendly and helpful. The regulars here are also very friendly and helpful.
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Great prime rib and several other dishes on the buffet. The desserts were the only draw back, they were cold and tasteless. Amanda was our assistant and she was awesome very attentive to the needs of her tables, made it seem so easy to run for things. Smiles and laughter was abound in her section. Thank you for the pleasant experience.
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Go for the buffet. Then once in the buffet go directly to the prime rib. Seriously awesome prime rib. Last visit I promised would only go back for seconds...which turned onto a third helping...and they had to carry me out after the fourth serving. It's that good.
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Stayed in the newer tower but it still felt quite old. The room was clean and well kept. It was perfectly fine for the night but there was really nothing "Wow!" about it. If you are not a smoker though it can be an annoyance to walk through the edge of the casino (which allows smoking) but thankfully the floor that we stayed on did not allow smoking at all.
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Tv.s are very small. Holes and stains on bed sheets. Mold in the shower. Outside door is not secure. It's very run down. It needs a make over. It's like 1970s style air conditioner needs to be replaced. The bed is so old you move and it creaks.
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Tv.s are very small. Holes and stains on bed sheets. Mold in the shower. Outside door is not secure. It's very run down. It needs a make over. It's like 1970s style air conditioner needs to be replaced. The bed is so old you move and it creaks.
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Tv.s are very small. Holes and stains on bed sheets. Mold in the shower. Outside door is not secure. It's very run down. It needs a make over. It's like 1970s style air conditioner needs to be replaced. The bed is so old you move and it creaks.
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I live in st Paul black bear was about 1 hour and a half away. We arrived got the room which was your basic smoking room nice and spacious had a reclining chair. It was a little run down but not so bad. However, there was not much of a diverse crowd but it was overall a good atmosphere. Got food from the 24/7 deli which was pretty bomb ! Indo recommend a night or two.
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I live in st Paul black bear was about 1 hour and a half away. We arrived got the room which was your basic smoking room nice and spacious had a reclining chair. It was a little run down but not so bad. However, there was not much of a diverse crowd but it was overall a good atmosphere. Got food from the 24/7 deli which was pretty bomb ! Indo recommend a night or two.
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I live in st Paul black bear was about 1 hour and a half away. We arrived got the room which was your basic smoking room nice and spacious had a reclining chair. It was a little run down but not so bad. However, there was not much of a diverse crowd but it was overall a good atmosphere. Got food from the 24/7 deli which was pretty bomb ! Indo recommend a night or two.
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If people are giving this motel a bad rating ignore them! Our family stayed July 2018, in the tower which is the newer addition to black bear and it was nothing but amazing! Super clean rooms! Immaculate! Very very clean smelling and no smoke smell whatsoever! Yes there is smoke smell in the casino but if your going to a casino hotel u will have that smell in the lobby!!! Stay here! Trust me! You won’t be disappointed! The staff was scrubbing the floors and elevators the morning we checked out and picking up every shred of garbage outside on the ground! Amazing experience! 👍
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If people are giving this motel a bad rating ignore them! Our family stayed July 2018, in the tower which is the newer addition to black bear and it was nothing but amazing! Super clean rooms! Immaculate! Very very clean smelling and no smoke smell whatsoever! Yes there is smoke smell in the casino but if your going to a casino hotel u will have that smell in the lobby!!! Stay here! Trust me! You won’t be disappointed! The staff was scrubbing the floors and elevators the morning we checked out and picking up every shred of garbage outside on the ground! Amazing experience! 👍
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Tv.s are very small. Holes and stains on bed sheets. Mold in the shower. Outside door is not secure. It's very run down. It needs a make over. It's like 1970s style air conditioner needs to be replaced. The bed is so old you move and it creaks.
Read More..

Tv.s are very small. Holes and stains on bed sheets. Mold in the shower. Outside door is not secure. It's very run down. It needs a make over. It's like 1970s style air conditioner needs to be replaced. The bed is so old you move and it creaks.
Read More..

I live in st Paul black bear was about 1 hour and a half away. We arrived got the room which was your basic smoking room nice and spacious had a reclining chair. It was a little run down but not so bad. However, there was not much of a diverse crowd but it was overall a good atmosphere. Got food from the 24/7 deli which was pretty bomb ! Indo recommend a night or two.
Read More..

I live in st Paul black bear was about 1 hour and a half away. We arrived got the room which was your basic smoking room nice and spacious had a reclining chair. It was a little run down but not so bad. However, there was not much of a diverse crowd but it was overall a good atmosphere. Got food from the 24/7 deli which was pretty bomb ! Indo recommend a night or two.
Read More..

If people are giving this motel a bad rating ignore them! Our family stayed July 2018, in the tower which is the newer addition to black bear and it was nothing but amazing! Super clean rooms! Immaculate! Very very clean smelling and no smoke smell whatsoever! Yes there is smoke smell in the casino but if your going to a casino hotel u will have that smell in the lobby!!! Stay here! Trust me! You won’t be disappointed! The staff was scrubbing the floors and elevators the morning we checked out and picking up every shred of garbage outside on the ground! Amazing experience! 👍
Read More..