Absolute worst experience i have ever had in Vegas.. I was so upset by the managers treatment to me. I am 20 and was in Vegas a little too late to feel safe driving home so i decided to call this hotel since it is where i have stayed with my family every time i went to Vegas. I will never come back or recommend this hotel after the kind of treatment i got. not relaxing at all; a complete utter disaster... :( The story is that i made the reservation at 10 o clock (after Zumanity) because there was a drive back to Saint George i didn't feel safe driving in due to fatigue. When i spoke with the representative she said there was a room available and that it would be 270.00 for the night i said that would be fine and she went ahead and asked my billing address and the name for the reservation. After she took my information she asked for my card information and i gave all this to her. next she told me when the pool etc closed and that i need to be 21 to check in and that is where i had the problem and told her i was 20. She put me on hold for 15 minutes and then i got with a manager who was a complete power struggle. He stated to me that due to the nature of their policy they cant refund any reservations made without a 48 hour notice and since it is well within that time period he is going to extend a special offer of refunding half the money if i cancel the reservation now or i need a 21 year old to check me in... this was completely disrespectful of my time and money.. he stripped me of any bit of happiness i could have felt. I was trying to be responsible and stay off the roads at such a late hour and either way i was paying premium money to stay there. ** not to mention i have stayed here before and had no problem even at 19 when i walked in.. At this point in the story i was given the option to get half the money back and have no room or have a 21 year old check me in which both me and my girlfriend didnt have.. why this wasn't explained to me before i gave her my card is completely wrong and for them to offer half my money back for a reservation i was still on the phone for is completely ethically wrong.. Both me and my girlfriend rushed off to the hotel to try and figure something out regardless of the fact that we were supposed to have a nice dinner and relax. This took a while to get to the hotel since we had to walk and take the tram etc. When we got there we went up to an agent and went through the check in process to see if they would just check us in. We got through just fine even though i handed him both my card and ID. The manager seriously ruined our night and gave me anxiety I have never felt before. We get to the ruin and are ready to go to sleep after a completely stressful night. ** we are still hungry but sick to the point where we cant eat.. the door bell rings and ** THE DOOR IS SET TO DO NOT DISTURB its the maid and she has a note that says alcohol/food. at this point i don't feel like i am ever going to be able to relax because now she is up here and disturbing peace that i payed a lot for!!! she comes in our room when my girlfriend is in her underwear laying in bed so i am very bugged that we cant relax AT ALL!! there is no wet bar in our room so there isn't any alcohol. unless somehow it is in the locked fridge looking thing under the sink.. the maid cant figure it out so in her rightful mind she decides to take all the snack bar type things IE: fiji water, m&m's, pretzels, etc. BASICALLY ANYTHING WE COULD HAVE HAD. WOW THIS WAS HORRIBLE ***THE SERIOUSLY TOOK MY MONEY AND MY HAPPINES AND RUINED OUR PLANS FOR DINNER FOR NOTHING!!!!!! I WILL NEVER SEND ANYONE YOUR WAY OR EVER COME BACK EVEN THOUGH I USED TO LOVE THIS HOTEL. YOUR ETHICS HAVE WASHED AWAY!!!