THE CASINO Too much smoke!!!! . . . now that that is said . . . We had trouble entering the casino because my Asian friend's ID was supposedly expired. He is 37 years old and does not look like he would be under 21 years old. The security guard requested his ID, and refused to let him enter because she claimed his ID had expired. Don't get me wrong, I understand that the security guard was just doing her job, but if the purpose of checking the ID is to verify age, and the ID shows that the person is many years over the required age, then what difference does it make if the ID expired last year? Does that make the individual any younger? She called all the other security guards and informed them that an Asian male in a grey shirt was trying to enter with an expired ID. We went to another entrance and immediately received a "HOLD ON you are the one that tried to enter with an expired ID at the front entrance !!!!!" Well, as it turned out, the ID was not expired. I put on my glasses and verified the date and the ID expires in December of this year. We lost an hour complaining and trying to talk to various employees about how unfair it was for him not to be able to enter the casino. When we brought it to the attention of the front entrance security guard that she had made a mistake, she accused my friend of presenting a different ID previously. While in the casino, I felt as though I were being watched. Yes, I know that everyone is being watched in any casino. But I felt like everyone was suspicious of me, and paying more attention to me than other people. This could have been because of the problems we had trying to get my friend into the casino, I don't know. My suspicions were confirmed one time as I was walking out the door to go to my car. I heard over the front security guard's radio something about the white male in the green and white shirt that was currently passing through the door. That white male in the green and white shirt was me! I don't like people suspecting me of things when I have done absolutely nothing wrong! I rate the Horseshoe Casino a 0 for Service. THE HOTEL ROOM The room at first appeared to be nice. There were two double beds, and the bathroom had a large tub. The refrigerator was off and the knob used to turn it on was missing. No microwave. The cooling system was noisy and did not cool well. The beds were extremely comfortable, however. I did not see a place to plug into the Internet. The WiFi required entering of registration info to access or pay with a credit card. I didn't know the name my friend registered the room under (I don't know his full Chinese name and he was "glued" to the craps table) so I was stuck without Internet. My cell phone would not work in my room unless I held my head pressed against the window of the room. I use Verizon, but my friend has AT&T and also had the same issues. I overheard several people complaining that their cell service did not work well in the casino or hotel. The previous night I had stayed America's Best Value Inn down the street. The room was half the price of a room at Horseshoe. Though it didn't have the large tub and nice couch, it did have a working AC, working Fridge, working (hassle-free) Internet, iron, ironing board, Microwave and FREE breakfast. I guess the convenience of walking from the room at Horseshoe to the casino is supposed to be more of a value than actually having working appliances in the room. I, however, disagree. OH ... and my cell service worked great in my room at America's Best Value Inn. I rate the Appeal and Facilities of the Horseshoe Casino and Hotel as 1 (Good) but nothing special.