Sep 6 '13 at 14:57
I reserved 2 rooms on Saturday for the following Saturday. Cancelled on Wednesday. I was charged on Thursday for the rooms and told I had to wait until Tuesday to get my money back. Not Good! I have banned this hotel from our corporate list. No one in my corporation will be using them again. You don't take money AFTER they have cancelled. You take the money when they arrive. Bad practice that questions there ethics. To top it, I couldn't reserve online because there new website kept failing on me. Then I get on the phone just to get a run around about my discount just to find 30 minutes later that I do get the discount and the newbie didn't know what he was doing. Oh by the way your discount keeps you from getting any points. Don't recall that in the sales pitch for the corporate discount card. Bad practice all the way around showing that customer service is not a priority in this company.
