My experience at this hotel was absolutely terrible. I have never been inside a more disgusting hotel in my entire life. Not only did my bedsheets have blood spots on them, the carpets were torn and stained, and on top of all of that... we found ticks in our bed. It gets better. We called down to the front desk where the lady asked us if she could see the tick after saying "that is disgusting". Good thing I decided to catch the tick in a water bottle to make sure it was a tick before I made a big deal about it. I brought the tick down to the front desk, and was then offered free breakfast for the rest of my stay. Breakfast not only was just $5.55 a person, but why would I want to eat in the restaurant INSIDE the hotel after finding a tick in my bed - who knows what else is crawling around throughout the entire building. They also offered all the water drinks and snacks we wanted...no thank you. After we had to ASK for a new room, she searched and searched and finally found an open room that was an upgrade from the one we were staying in. After letting us know how much more money the room was that they were going to give us, she let us stay in it because it was the only room open. She then told us to come back the following morning to talk to the manager about receiving a refund. We didn't make it back in time, but when we did get to the front desk the "front desk supervisor" said she had to make a phone call to the manager and ask and she would call up to our room afterwards. She called 10 minutes later saying she could take $10 off for the previous night and for that night. I said no thank you I would like something more than that. So they refunded me the money for the first night we stayed, which of course was the cheapest. We also paid for 2 hotel rooms this weekend. She explained for us to call back during the week to talk to the actual manager about the issue and so we did, and after playing phone tag for over a week now the problem still isn't resolved. The manager, Katie, was extremely rude on the phone and kept explaing that she "already refunded the money for one of the nights" and "gave you a new room isn't that what you wanted?" Um no... what we really wanted was a new hotel but it was pouring rain and we were tired and didnt want to have to deal with taking ALL of our stuff and moving to a new hotel. She finally agreed to take one more night off, which was okay I guess... but instantly, my credit card was CHARGED $60.00, not refunded. I called right back as soon as I noticed and the manager suddenly is busy and can't come to the phone and for us to call back. Absolutely RIDICULOUS...DISGUSTING....and worst customer service I have ever received before. No other words to describe it. I don't recommend this hotel to anyone, unless you are looking for insects, prostitutes, drug deals, and cigarette smoke floating throughout the hotel from the casino.