Horrible service! First of all, are bus broke down 2 hours into our trip, then it took them 4 hours to get someone out there and fix it ( which made me and my daughter late for our next bus), so when we got to what was supposed to be a Greyhound bus station ( which was really a liquor store), my 3 year old daughter and I had to wait outside for 2 hours before someone told us that we missed our bus. And in the time we waited outside, there were nothing but crack heads walking around, one of which was groping himself while looking at my daughter and I and doing unimaginable things with his tongue and a Gatorade bottle. then when I went inside to talk to "customer service", (AKA the liquor store clerk) I was told I was going to have to wait until 7 p.m. For a bus, mind you, I was told this around 11 a.m. anyways about an hour later, another bus pulled up and he said he would be willing to take us to Tucson his way to California. we were originally supposed to arrive at 1 p.m. In Tucson, but we ended up getting there at 6:30 p.m. I have called 4 times and complained that I wanted my money back, I was told to go to the main station to receive it, and when I got there the guy told me that he could not do anything about it, then he and the rest of the employees when Outback to smoke, at that point I called the Greyhound phone number, they told me that they can only refund 83 dollars out of the 435 I originally spent. I was told that I would get it and 7 to 12 business days, that was November 15th, now here it is December 27th and I still have yet to receive any of my money back. so they are a big scam if you ask me.