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Reviews

Ho-Chunk Gaming Black River Falls

This casino is just okay. Not the best but not the worst. Seems like since Covid reopening it's harder to win playing slots. It is on the smaller size. Last time I went it was very boring. No open bar, no weekend band & just kind of quiet & doesn't feel exciting.
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Ho-Chunk Gaming Black River Falls

Clean nice location. Large selection of slots
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Ho-Chunk Gaming Black River Falls

Nice people machines don’t pay
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Ho-Chunk Gaming Black River Falls

Decent payouts, but don't pay out too often. The machines that do payout well seem to be crowded together.
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Ho-Chunk Gaming Black River Falls

We like the gaming area with current slot games. Clean ,fun and great ambiance.
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Black River Bar

Great service and awesome food, had a burger and my fiance had the ribeye and they were both really good. Definitely would recommend to anyone that is around the area!
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Black River Bar

This place was ok at best, the burger was a frozen patty I could've gotten at the store myself. They also forgot all the burger toppings and we had to wait while they went and got everything. I understand it was busy, but I would've expected at least restaurant quality food. I could've made something better in my microwave.
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Ho-Chunk Gaming Black River Falls

Machines don't pay out very well
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Black River Bar

Poor excuse for a fish fry. Was embarrassed to think the out of state customers would think this was a typical Wisconsin fish fry. We got 2 pc fish which was fine and a small portion of fries. We had to ask if we could get cole slaw or bread which are staples for a regular fish fry. We finally got cole slaw, no bread and still no tartar sauce, had to ask for that to. The other members of our party ordered off the menu there food loomed good. Just a very sad fish fry. Would not go back.
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Ho-Chunk Gaming Black River Falls

Friendly employees and welcoming atmosphere where you can enjoy your self and have a chance at winning big
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Ho-Chunk Gaming BRF Buffet

Did very well on the wheel of Fortune slot machine , also got a $10 voucher for being a first-time player their nice gift i didn't expect. Place was clean and we'll taken care of, didn't get that part of no waitresses serving you drinks as you're playing I guess I'm used to other places where you get comped drinks as you play... After a few hours of playing got hungry went to the buffet to get a bite to eat , got there at 7: 45 and waited for a hostess, took her five minutes to get there and told us we were too late to eat here. I believe if you're open till 8 that should be the cut-off time to come in and eat. Ended up leaving casino to get something to eat, the other choice there was not what I wanted, hamburgers chicken wings and fries Etc. I'd come back again to gamble on my way through next time.
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Ho-Chunk Gaming Black River Falls

Did very well on the wheel of Fortune slot machine , also got a $10 voucher for being a first-time player their nice gift i didn't expect. Place was clean and we'll taken care of, didn't get that part of no waitresses serving you drinks as you're playing I guess I'm used to other places where you get comped drinks as you play... After a few hours of playing got hungry went to the buffet to get a bite to eat , got there at 7: 45 and waited for a hostess, took her five minutes to get there and told us we were too late to eat here. I believe if you're open till 8 that should be the cut-off time to come in and eat. Ended up leaving casino to get something to eat, the other choice there was not what I wanted, hamburgers chicken wings and fries Etc. I'd come back again to gamble on my way through next time.
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Ho-Chunk Gaming BRF Buffet

Nice clean place, did very well on wheel of Fortune slot. It was great that I got a $10 voucher for being a first-time player there. Didn't like that buffet closed at 8 pm , got their at 7:45 and waited 5 minutes for someone to come to tell us that we were to late to get anything to eat here sorry. I just feel if the restaurant closes at 8 they still should let people in until 8!
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Ho-Chunk Gaming Black River Falls

Nice clean place, did very well on wheel of Fortune slot. It was great that I got a $10 voucher for being a first-time player there. Didn't like that buffet closed at 8 pm , got their at 7:45 and waited 5 minutes for someone to come to tell us that we were to late to get anything to eat here sorry. I just feel if the restaurant closes at 8 they still should let people in until 8!
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Have been going to this casino for years, 9 times out of 10 this is where me and my friends go. Always had a pleasant experience, helpful staff, great food, and fun losing my money! Haha This trip however was so the complete opposite. It started from the moment we walked in the door to check in at the hotel. And I can't tell you how much I was NOT expecting things to go like they did. I was so impressed by the remodel, the casino and hotel are amazing and gorgeous!! We came here from Eau Claire, not extremely far, but a bit of a drive nonetheless... I recieved a flyer in the mail from Ho-Chunk Gaming, saying "Its been a long time since we've seen you" or along those lines. Now mind you, I have NEVER been to another Ho-Chunk Casino, so I just assumed (my mistake entirely) that it was for a free hotel stay at Black River, but it was not, it was for Wisconsin Dells apparently. I called and booked a room, and myself and a couple friends came to Black River for the night. Well, upon arrival we find there is no reservation for me, and this is because it was for Wisconsin Dells, and for the record I told the lady I spoke to that we wanted a smoking room (ONLY available at Black River) and she said "Sure! No problem!" So, even after explaining the situation, they would not honor the room voucher, they wouldn't even lower the rate. So we paid for a room. Then I go to Rewards Desk because that same flyer had another voucher on it for $100 in free Rewards play...the gentleman at the desk proceeds to tell me that I cannot use that either!! It is only for Wisconsin Dells as well. Now I need to point out that the hotel voucher did say Wisconsin Dells on it, so I didn't argue that, it was my mistake as well. But the Rewards play voucher was completely void of ANY kind of information that stated it was only useful at Wisconsin Dells. The man was VERY rude to me about it as well. So I walked away and went to another desk, hoping I could speak to someone who would be a little nicer about things...NOT THE CASE!! I got 2 ladies who were extremely rude and demeaning, explaining things to me as tho I was an idiot. I was almost in tears at this point. It was an AWFUL experience, and really saddens me, as this is my favorite casino. We would not have driven all the way here if we knew that NONE of the offers were usable. But we were already here, so they made more money off me, and did not even offer an explanation or apology for the whole situation.
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Black River Bar

Great service and awesome food, had a burger and my fiance had the ribeye and they were both really good. Definitely would recommend to anyone that is around the area!
Read More..

Black River Bar

This place was ok at best, the burger was a frozen patty I could've gotten at the store myself. They also forgot all the burger toppings and we had to wait while they went and got everything. I understand it was busy, but I would've expected at least restaurant quality food. I could've made something better in my microwave.
Read More..

Black River Bar

Poor excuse for a fish fry. Was embarrassed to think the out of state customers would think this was a typical Wisconsin fish fry. We got 2 pc fish which was fine and a small portion of fries. We had to ask if we could get cole slaw or bread which are staples for a regular fish fry. We finally got cole slaw, no bread and still no tartar sauce, had to ask for that to. The other members of our party ordered off the menu there food loomed good. Just a very sad fish fry. Would not go back.
Read More..

Ho-Chunk Gaming BRF Buffet

Did very well on the wheel of Fortune slot machine , also got a $10 voucher for being a first-time player their nice gift i didn't expect. Place was clean and we'll taken care of, didn't get that part of no waitresses serving you drinks as you're playing I guess I'm used to other places where you get comped drinks as you play... After a few hours of playing got hungry went to the buffet to get a bite to eat , got there at 7: 45 and waited for a hostess, took her five minutes to get there and told us we were too late to eat here. I believe if you're open till 8 that should be the cut-off time to come in and eat. Ended up leaving casino to get something to eat, the other choice there was not what I wanted, hamburgers chicken wings and fries Etc. I'd come back again to gamble on my way through next time.
Read More..

Ho-Chunk Gaming BRF Buffet

Nice clean place, did very well on wheel of Fortune slot. It was great that I got a $10 voucher for being a first-time player there. Didn't like that buffet closed at 8 pm , got their at 7:45 and waited 5 minutes for someone to come to tell us that we were to late to get anything to eat here sorry. I just feel if the restaurant closes at 8 they still should let people in until 8!
Read More..

Have been going to this casino for years, 9 times out of 10 this is where me and my friends go. Always had a pleasant experience, helpful staff, great food, and fun losing my money! Haha This trip however was so the complete opposite. It started from the moment we walked in the door to check in at the hotel. And I can't tell you how much I was NOT expecting things to go like they did. I was so impressed by the remodel, the casino and hotel are amazing and gorgeous!! We came here from Eau Claire, not extremely far, but a bit of a drive nonetheless... I recieved a flyer in the mail from Ho-Chunk Gaming, saying "Its been a long time since we've seen you" or along those lines. Now mind you, I have NEVER been to another Ho-Chunk Casino, so I just assumed (my mistake entirely) that it was for a free hotel stay at Black River, but it was not, it was for Wisconsin Dells apparently. I called and booked a room, and myself and a couple friends came to Black River for the night. Well, upon arrival we find there is no reservation for me, and this is because it was for Wisconsin Dells, and for the record I told the lady I spoke to that we wanted a smoking room (ONLY available at Black River) and she said "Sure! No problem!" So, even after explaining the situation, they would not honor the room voucher, they wouldn't even lower the rate. So we paid for a room. Then I go to Rewards Desk because that same flyer had another voucher on it for $100 in free Rewards play...the gentleman at the desk proceeds to tell me that I cannot use that either!! It is only for Wisconsin Dells as well. Now I need to point out that the hotel voucher did say Wisconsin Dells on it, so I didn't argue that, it was my mistake as well. But the Rewards play voucher was completely void of ANY kind of information that stated it was only useful at Wisconsin Dells. The man was VERY rude to me about it as well. So I walked away and went to another desk, hoping I could speak to someone who would be a little nicer about things...NOT THE CASE!! I got 2 ladies who were extremely rude and demeaning, explaining things to me as tho I was an idiot. I was almost in tears at this point. It was an AWFUL experience, and really saddens me, as this is my favorite casino. We would not have driven all the way here if we knew that NONE of the offers were usable. But we were already here, so they made more money off me, and did not even offer an explanation or apology for the whole situation.
Read More..