Reviews

I've done a lot of traveling and been to many places in my short lifetime. Not only is this place beautiful but the service you get here from local restaurants, taxi drivers all the way to room service is unreal. The hospitality of the people is the greatest I've experienced in and outside of the States. My new favorite place by far.
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The rooms are spacious, the views are beautiful. The beach is right Here! Stores Starbucks and also in lobby. I will return. Staff is full of Love I will see you again my family.
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Loved it! Fantastic room and lots to do in Atlantis- for both kids and adults. I would recommend kids activities to happen at the Reef as well. You have to go to the Royals, Coral Towers and the Beach for kids activities. It would be nice to have activities happening at The Reef instead of having to walk or shuttle to the other side of the campus. That would be my only suggestion.
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Really beautiful and a complete resort destination. The water park staff work very hard and are really friendly
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Nice quiet rooms. Can't hear your neighbors slamming their doors closed was so nice. Felt very comfortable and the air conditioning worked awesome!
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Great room and staff. Great view of ocean. No bar or restaurant in the Atlantis hotel. They do have Starbucks and high prices. For exercise, we opened and shut sliding glass door to balcony. Very difficult push and pull.
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Great place to stay. Suites are huge with living room and kitchenette. Great view from the balcony. Excellent, friendly, professional staff.
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Loved the experience once again this time. Great stay, thank you reception for upgrading my room with an early check-in, you're the best! Weather was so good, allowing the views from the balcony overlooking the entire island. A+ stay
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Beautiful hotel! Great place to spend any time at. I will definitely be going back ASAP!
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The Reef at Atlantis is truly the best place to stay. The room & suites are modern and spacious and it was like a dream. The rooms have a full kitchen and your can cook if you like. The kids had them time of their life. We had reserved a room and they upgraded us to a suite for a small fee. Check out new pool at Corral Towers area. It’s realky fun. Food was crazy good everywhere. David Blackwell
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Scenic and beautiful, but poor service and attitude for the price. They’ve invented a lot of ways to charge you - the resort fee, convenience fee, inconvenience fee, cost recovery fee, taxes on fees, taxes of taxes on fees, bad employee attitude fee, gratuities on bad employee attitude fee, mandatory and sometimes undeserved gratuities in addition to gratuities paid in cash, taxes on top of taxes and fees, but the service and food is not up to par. The location and facilities deserve 5 star rating, but the service is barely 2 star and the problem is not with the housekeepers and gardeners but with the management. One would expect this service at 2-3 star hotel, but not at 5 star resort. Probably not coming back as there are a lot of places in Caribbean that provide much better service for the money. Greedy Marriott corporation - take notice. This place is overly expensive, overrated, and NOT WORTH IT.
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The hotel the staff was friendly, professional and extremely helpful. They explained in detail the amenities The concierge assisted us with any reservations, and we were escorted to our room. We had an issue with the temperature of our room, and it was fixed right away. We dined at the hotel every night, and each meal was a culinary experience. All in all, staff for making these past few days so memorable, and I look forward to coming back It is def not a 5 star experience, but the service level/price is not the same as a One and only , or Rosewood. But for the price point it deserves 5 stars
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The hotel the staff was friendly, professional and extremely helpful. They explained in detail the amenities The concierge assisted us with any reservations, and we were escorted to our room. We had an issue with the temperature of our room, and it was fixed right away. We dined at the hotel every night, and each meal was a culinary experience. All in all, staff for making these past few days so memorable, and I look forward to coming back It is def not a 5 star experience, but the service level/price is not the same as a One and only , or Rosewood. But for the price point it deserves 5 stars
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WE BOOKED AND PREPAID THE ENTIRE AMOUNT BEFORE ARRIVING AND WERE DENIED A ROOM FOR OVER THREE HOURS.....they said that all four us had to be on the reservation and because only our daughter's name was on the reservation for THREE ADULTS and ONE CHILD, we could not check in without her there. So instead of swimming and playing and enjoying our vacation, we argued with management for over three hours at the front desk. We had the VISA that was used and we offered to let them hold our passports.....BUT NO......THEY WERE AND ARE TOTAL ASSES......Don't book your family vacation here....ps: the other family at the front desk at the same time was also denied check in...WHAT THE HELL!!!
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We loved our vacation at the Atlantis. We stayed in the Reef which was beautiful and a little more exclusive part of the resort. The beach and pool was not as crowded as some other parts of the resort. We will definitely stay here again.
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