Reviews

Lousy place does not deserved to be a five star hotel; one star is too much. Safety box was not working properly and was easy to open with only a screwdriver that could be stock in a hole. A sewer scent could be felt around our room. Lack of towels. Long lines for the restaurant, for the bars, for checking in and checking out. Was retained (illegally) at the gate because I did not have a pass that they did not give it to me. They pretended that I back up my car for more than half a mile to the parking lot or walk to the front desk for it. They did not register my room properly and I was contacted by phone everyday for the three days I spent there asking why I was staying in the this room and when I was checking out and under which name the reservation was made; three times I answered the same. I was approached by a security guard once asking what I was doing in that room since it was vacant. I guess you could find better food in a jail restaurant. They never have enough tables when meals were offer and had to wait in line to get one, and when we got it it was ready and full of dishes and cutlery used by the previous occupants. I do not recommend this place at all.
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[IMPORTANT: Please read the following paragraph first.] For starters, they are not benefiting the planet. They constantly use plastic cups and straws. There are no recycling bins, just trash bins. This is one major issue that's occurring global wise. Not to mention, you can find tons of plastic straws and cups laid out across the beach. This is causing major damage to the earth and the wildlife within it. We need to do something about this. [IMPORTANT] "Read Above" It was a great hotel, however the "Everything included" is unfortunately false. You must pay for wifi which is $12 for a day. Also gotta pay for towels if you lose them, $20. When playing mini-golf, if you lose the golf ball that's another $10. You also have to pay $5 or 3,900¢ for playing at the pool table for an hour. Now for the gym, if you don't have tennis shoes you cant work out. Which is a typical rule I for say. For children wanting to work out, they must be with a adult with them at all times. Gym is open from 7am to 7pm. For sports there's a lot of options, some of these include Basketball, Football(Soccer), Mini-Golf(As mentioned before), Tennis, Ping-pong and the list goes on. The waitress's are very kind and will assist you with anything necessary. The food was wonderful, they got many options and I'm sure you'll find something that you like (Basically the Golden Corral of Costa Rica). Most restaurants are mainly in a outside-like atmosphere, the Japanese restaurant has a very nice indoor atmosphere. Hotel rooms consists of 2 rooms, cable TV, bathroom, back porch with a cloths hanger outside and other small but useful quarks.
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Great location, no AC in public places and restrooms, low quality amenities, poor service, worst check out process ever. You must prepare before check out time otherwise they'll let you starve.
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The right way to say is a really nice place for people with family and kids a lot of activities to do, entertainment for the whole family, food included the rates are really good, I just think that this is not the correct place for people that are looking relaxing and private and quiet place, but instead for people that are looking activities and actions party and good food. is great place depending of that your looking for.
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Unfortunately our experience in this hotel started from the moment we checked in. The receptionist that helped us on our check in was Karla Barquero, she failed to explain where were the restaurant, and quickly told us the times, my mom asked her if she could write down the times so we wouldn’t forget and she took a deep breath and told us it was on the paper with the key. She never smiled or made us feel welcome while we were there, she just looked annoyed like she just wanted to leave. Sadly, this was not our only negative experience with the hotel, when we arrived in the room the bathtub had soap on the corners, and there was no towels in the room, the ac wasn’t working, the mini fridge was empty, and the door was not working. I told two staff member about this issues but nothing was done, my boyfriend had to go personally to the lobby and complain for them to finally do something about it. Our biggest disappointment was there was no WiFi, this was a huge inconvenience for me since I do all my work online. if I would have known WiFi was $14 a day, I would have booked somewhere else. The food was ok, not much variation. I only enjoyed the restaurant near the beach it had an amazing view. I personally would not recommend this hotel, I have been all over Costa Rica and this hotel needs major renovation, better customer service, and better food. The hotel is over crowded and it’s not relaxing at all. pool was filthy with people leaving cups behind.
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It's a nice place. Strong points: 1- The service ?? 2- The rooms are good. 3- The variety of activities. 4- Beautiful nature views. Weak points: 1- The food is not bad, but just normal. 2- Internet connection is super bad :(
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It's a nice place. Strong points: 1- The service 😎 2- The rooms are good. 3- The variety of activities. 4- Beautiful nature views. Weak points: 1- The food is not bad, but just normal. 2- Internet connection is super bad :(
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It was very good fod but the day of intering we got room at 2 30 pm and asked to check out at 12 noon.
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... A snake in your room.... Other than that, pretty nice resort...
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Great place, get there by small plane. Amazing beach, good facilities
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The rooms are very outdated. I came here over 20 yrs ago and everything looks the same. Too much money for the room (We are a big family) although the beds are super comfortable.
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ALL INCLUSIVE = Limited. Just like everyone else does I search all the papular travel sites, saw the pictures and reviews. Since we were not sure what direction we were going to travel, we did not do any bookings. Once we reach Tambor airport, we decided to call Barcelo Tambor to see if they had avaliable room for the weekend. To our surprised they said yes. The entrance is very grand, the road line with trees, a long private driveway. Alot of security in which my wife likes. Large tall open lounge reception area. Very elegant. In regards to the ground, building and floor plan is exucuted very well, lots of open places beautiful lounges, great large several pools that lead to a swim up bar. I would give it a 4 star for the set up of the hotel. All inclusive =Limited. You have to purchase wifi services in which has a weak signal. Alcoholic drinks and special drinks included beer is Imperial, drinks are done with local alcohol brands. If you want top shelve you have to pay for it witch is not a problem, until you have to go to the reception desk pay for and return to the bar with a receipt. Very inconvenient. They have a great bar area with a pool table that invites you to play, so you ask the bar tender for the billard balls the bar tender again direct you to the reception desk to be told that you rent it by the hour. They have live shows set up for the family and young audience and live comics but its all in Spanish. The food was good in which is included, nothing different that you won't fine at any local resturant. If you want more upscale food then Rice and beans your welcome to the Steak and Sea food restaurant in which you have to pay for, but dont forget to make the trip to the reception desk again to pay for your meal. The rooms were nice but nothing you can't fine at a 3 start establishment. I was very disappointed with the Central Air services the room was refreshing but not ice cool as one would like it. The air quality of the room was poor, it was like breathing air from an old dirty window air conditioner. Had to open the patio door several times to refresh the room. I dont mind paying for services, like they say you pay for what you get. And what we paid for we did not get. The hotel has day passes that the locals can purchase. They have all the same amenities you paid for except a room. So they pack a bunch of bags and they come by the car full. So you decide after breakfast you'll get change into your pool atired and get a couple of chairs next to one of the wonderful shaded cavanas next to the pool to get there and they would be all taking by the locals that have a day pass. To get to the swin up bar you have to navigate the pool maze. Once there is like a watering hole the people sit on pool bar stool and dont move. Same for breakfast lunch and dinner. The hotel gives day passes to make the hotel appear buzy with tourists when 85% are locals. I dont mind that but when it diminishes my personal experience and i pay up it to me is a 3+ limited inclusive hotel.
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I was very disapointed and disgusted because the restaurant service weren’t friendly, buffet was dirty (food as well) ... We left immediatly !!!!
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The resort is very nice. But the food is not good
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Very nice place good food good price
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