Reviews

Had a bad experience in January 2018. The desk worker (Emanuel) try hustling for $25. I booked a junior suite dor 2 people and he was didnt want to let my friend upstairs. He tried charging him $25 to go back to the room he was staying at. Another friend of mines try visiting me in my room which i gave authorization so he could go upstairs for 5 minutes cause we was going to eat in a restaurant he denied my friend to go upstairs. He was charging him $25. He was telling my friend to pay Everything else was great. The room, the view , the food. Only bad experience was with Emanuel . Wont ever stay there if hes working. I complained to the ladies when i was checking out and they agreed with me. They said he was wrong.

My experience with the hotel was not a good one, there was a leak in my room, from the ceiling ,TV was not working, and some water bug in the bathroom. Breakfast was the only good thing.

The most Traditional Hotel in Santiago also a Historic Place close to the Monument Area. During the Years I know the Hotel Matum there have been many changes . The Pool area last Time I have been there still looked really crappy, this since Years. Some Years ago they renovadet the gran Salon an Event place finaly the way it has to be. The Rooms are huge and need some better attention not really clean work everywhere. Wifi is good in some Rooms. many Clients feel disturbed by the noise People make all around the Hotel . There is a real loud Club (for fancy People) and a Discothec .The Front gets the Noise from the People coming from the casino. I did know the Hotel Matum as a Place with some errors but everytime friendly Employees . Not anymore , Employee seemed stressed and not really willing to do his work at the Front Desk .Finally is to say that it is sad real sad to see that a hotel like the matum serves his breakfast in a gangway.

Friendly staff clean rooms they are rustic that's the decor this hotel has a long history and a very nice pool for a dip in the day.. Seen a lot of bad reviews by a lot of whinny people if you want the Hilton go pay 300 dollars a night.. It has hot water comfortable beds and nice bathrooms the tv is small in the economic rooms but for the price is a decent place.. There are some street walkers at night but you get that lots of places

Unbelievable how you can rent a hotel room for $100 per night with a night club in the same building. The night club disco located 40 feet in front of your balcony made sleeping impossible. From 11pm - 7am the disco starts. The noise level goes from very loud to unbelievable loud when the door opens every 30 seconds to let people in and out. Some drunks tried to clime up our balcony railing. I switched the light on to scare them away. I guess we where lucky that the police came at that moment to check on the Night Club. They did this ones a hour. I was thinking it is Sunday night and they will close early. That was the risen why we did not leave. l definitely don't recommend this place. It is pricey and not in good shape. It is impossible to sleep if your room is located on the right side of the reception. It is very dangers as the traffic from the Night Club can clime up easily the balconies. We where lucky that the police is checking on the night club every hour. As being a family that runs a hotel in Cabarete, this type of service is very unacceptable in every way.

Be wary of this place! They're very petty. If you eat any of the concessions in the hotel room's fridge be prepared to pay an exorbitant fee.

The afternoon Receptionist was very helpful and restful, the room l was giving was very old the bathroom was rusty air conditioner didn't work the room was sooooo hot and humid. we couldn't sleep all night because of the heat we kept showering with cold water. the night receptionist was rude didn't care that l was being calm about the situation and kept telling me that the air conditioner of the hotel is working, and that the technician get there in the morning. the pool is dirty smells bad. the only thing good there was the free parking and that is so close to the monument defenitely El Matum needs to upgrade and improve the hygine. l definitely don't recommend this place is price and not in good shape