Reviews

The slots are great! The rooms are average. Ambience is an 8
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Anastasa

Go to Hard Rock Lake Tahoe! Excellent Trip!
Thank you Mallory, Elizabeth and Rachelle(Hard Rock) for my excellent trip to beautiful Hard Rock Casino Lake Tahoe. It’s only 2 days, but I’m ready for more...Casino was almost empty which I’m really liked, good cleaning, good choice of slots, small high limit room which I didn’t bother to play, nice relaxing trip Los Angeles-Las Vegas-Lake Tahoe-San Francisco-Los Angeles with many winnings. Ready to book again!
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I love the vibe and music at this casino.
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Mcqueenmiss

Great place to gamble at in Lake Tahoe for people in the area.
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Amazing experience. The view from our room was amazing..... Thank you Scott for the upgrade. So much to look at in and around the hotel and casino. The only downside was the fact that the heat was always on so we had to keep cracking our room window to stay at a comfortable temperature.
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Amazing experience. The view from our room was amazing..... Thank you Scott for the upgrade. So much to look at in and around the hotel and casino. The only downside was the fact that the heat was always on so we had to keep cracking our room window to stay at a comfortable temperature.
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Check-in was really fast and easy thanks to Scott. He helped me with canceling one of my days I reserved. The Casino was great I played video poker for hours, and the drink service was EXCELLENT. I had drinks and played video poker at the first bar to the left as you walk into the casino from the hotel. Service there was the WORST I've ever experienced at a Casino bar. With the exception of one bartender named Andy. I HOPE the management looks into this. I was also very happy with the room, very big, clean, and well kept.
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Check-in was really fast and easy thanks to Scott. He helped me with canceling one of my days I reserved. The Casino was great I played video poker for hours, and the drink service was EXCELLENT. I had drinks and played video poker at the first bar to the left as you walk into the casino from the hotel. Service there was the WORST I've ever experienced at a Casino bar. With the exception of one bartender named Andy. I HOPE the management looks into this. I was also very happy with the room, very big, clean, and well kept.
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As soon as I saw the inside of the hotel, I was excited to check out the room. We got there pretty early but they let us check-in at 12 which was really nice. The room was cute and it looked new but it wasn't the cleanest. It was REALLY dusty. You could visibly see the dust everywhere. My nose hurt from the dust which didn't let me sleep comfortably and on top of that, the heater didn't warm up the room WHATSOEVER. We had to ask for a mini heater and an extra blanket (which was STAINED!!) The bathtub was pretty dirty too. There was a dirty towel left from the guest who stayed in the room before us and black spots in the tub. Didn't spend much time in the room anyways but it was still upsetting to pay to stay in a dusty, stained room.
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As soon as I saw the inside of the hotel, I was excited to check out the room. We got there pretty early but they let us check-in at 12 which was really nice. The room was cute and it looked new but it wasn't the cleanest. It was REALLY dusty. You could visibly see the dust everywhere. My nose hurt from the dust which didn't let me sleep comfortably and on top of that, the heater didn't warm up the room WHATSOEVER. We had to ask for a mini heater and an extra blanket (which was STAINED!!) The bathtub was pretty dirty too. There was a dirty towel left from the guest who stayed in the room before us and black spots in the tub. Didn't spend much time in the room anyways but it was still upsetting to pay to stay in a dusty, stained room.
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Stopped into Hard Rock Hotel for a nap and a bubble bath while my friend's attended a wedding. Check-in was super easy and the rooms were clean. Loved the complimentary soaps and body lotions. Only complaint was that the room was a little on the chilly side even with the heat on. Staff were friendly and I always love seeing the memorabilia!
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Stopped into Hard Rock Hotel for a nap and a bubble bath while my friend's attended a wedding. Check-in was super easy and the rooms were clean. Loved the complimentary soaps and body lotions. Only complaint was that the room was a little on the chilly side even with the heat on. Staff were friendly and I always love seeing the memorabilia!
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I got an excellent deal on a very nice room when I stuck in Tahoe during a blizzard. The room was very clean, nice, and spacious. The bed was comfortable and the pillows were well above average for a hotel. There was even an in room hot tub. My only complaint was the lack of easily accessible outlets on the nightstands for charging phones, everything else was excellent. The staff was friendly and helpful and cheerfully engaged on friendly chit chat.
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I got an excellent deal on a very nice room when I stuck in Tahoe during a blizzard. The room was very clean, nice, and spacious. The bed was comfortable and the pillows were well above average for a hotel. There was even an in room hot tub. My only complaint was the lack of easily accessible outlets on the nightstands for charging phones, everything else was excellent. The staff was friendly and helpful and cheerfully engaged on friendly chit chat.
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Just received the worst customer service on the phone with John trying to book this hotel and ask questions, i even asked for a Manager and he put me on hold and never transferred me ON PURPOSE, then did not answer the phone anymore when i hung up and called back and thank goodness i did not book it, especially after that experience and then coming here and reading the reviews and seeing the horror story photos! this Hard Rock should be ASHAMED of themselves. I am not used to this because my local Seminole Hard Rock in Hollywood, FL is not this way. I do not even trust the hygiene, bacterias or lord knows what else you would catch at this hotel. SO SAD! because Lake Tahoe is BEAUTIFUL and it would have been nice to have a Hard Rock there, but this is not it. they cannot call themselves a hard rock brand hotel. even the shuttle service they recommended were RUDE to me on the phone. we are planning a 20 year anniversary trip there and i would never stay here after seeing the disgusting photos! this place needs a complete face lift, new staff and a miracle. theres no way i would risk coming here now, to have them ruin a milestone celebration. i would have to take a 6 hour flight and 7 hour train ride and a bus to get to this hotel and i would expect a lot better service than i got today, i can only imagine on site. no thanks!
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Amazing experience. The view from our room was amazing..... Thank you Scott for the upgrade. So much to look at in and around the hotel and casino. The only downside was the fact that the heat was always on so we had to keep cracking our room window to stay at a comfortable temperature.
Read More..

Check-in was really fast and easy thanks to Scott. He helped me with canceling one of my days I reserved. The Casino was great I played video poker for hours, and the drink service was EXCELLENT. I had drinks and played video poker at the first bar to the left as you walk into the casino from the hotel. Service there was the WORST I've ever experienced at a Casino bar. With the exception of one bartender named Andy. I HOPE the management looks into this. I was also very happy with the room, very big, clean, and well kept.
Read More..

As soon as I saw the inside of the hotel, I was excited to check out the room. We got there pretty early but they let us check-in at 12 which was really nice. The room was cute and it looked new but it wasn't the cleanest. It was REALLY dusty. You could visibly see the dust everywhere. My nose hurt from the dust which didn't let me sleep comfortably and on top of that, the heater didn't warm up the room WHATSOEVER. We had to ask for a mini heater and an extra blanket (which was STAINED!!) The bathtub was pretty dirty too. There was a dirty towel left from the guest who stayed in the room before us and black spots in the tub. Didn't spend much time in the room anyways but it was still upsetting to pay to stay in a dusty, stained room.
Read More..

Stopped into Hard Rock Hotel for a nap and a bubble bath while my friend's attended a wedding. Check-in was super easy and the rooms were clean. Loved the complimentary soaps and body lotions. Only complaint was that the room was a little on the chilly side even with the heat on. Staff were friendly and I always love seeing the memorabilia!
Read More..

I got an excellent deal on a very nice room when I stuck in Tahoe during a blizzard. The room was very clean, nice, and spacious. The bed was comfortable and the pillows were well above average for a hotel. There was even an in room hot tub. My only complaint was the lack of easily accessible outlets on the nightstands for charging phones, everything else was excellent. The staff was friendly and helpful and cheerfully engaged on friendly chit chat.
Read More..