Reviews

Royalton Punta Cana Resort & Casino

Checkin takes a long time. No one answers the phone at night. My bathroom was missing soap and had a limited number of towels. Food wasn't great, even for an all inclusive resort. The late night menu selection is limited and has like 3 entrees. Takes a very long time for room service to be delivered. Drink selection isn't great. Even with the diamond upgrade you can't get higher quality stuff like black label vs red label.
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Royalton Punta Cana Resort & Casino

This resort is great. The beach was pristine. The rooms were clean. I enjoyed their theatre shows, late night club and casino. The food buffet was good. The thing not drawback is that the bathroom in the refrigerator m was small but The enjoyed my swim out room.
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Royalton Punta Cana Resort & Casino

This place is an exercise in extremes. Lots of good and not so good. Good food and great location. Nice beach and swimming. Some staff are great and some are indifferent to non-caring. Food was generally quite good but not outstanding. Staff kept promising to come and drip off water or coffee or fix something and never came. Called and called and never came. Cancun was a lot nicer. Newer, better trained staff and better food. Wouldn't recommend unless you get a great deal.
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Royalton Punta Cana Resort & Casino

We went here for our honeymoon. It was a huge disappointment. We had booked a "luxury room with an ocean view". We got a room no nicer than your average Holiday Inn. It had chipped furniture, a mini fridge that wasn't cold, holes in the curtains and comforter, and an outdated TV. Apparently the "ocean view" we paid extra for means the ability to see some tiny sliver of the ocean if you angle yourself just right on your balcony. Our travel agent had booked the trip with all of the honeymoon amenities (honeymooners sign on door, champagne, rose petals), so we were surprised to find none of them there when we arrived. When we finally asked, we were informed that another couple was given our original room just before we arrived with all of the amenities meant for us still in it. Huh?!! The electricity went out about ten times on one of the nights we were there and we had no water for an entire evening. We asked if this was normal and were told it happens quite frequently. You also have to bug them constantly to provide the things they indicate come with your all inclusive stay. We didn't get our complimentary bottle of alcohol until the 5th day of our trip, and that was after asking for it every day and being told someone was "on their way with it" each time. They also don't restock your mini-bar, besides water. For the last few nights of our trip, all we had left in the mini bar was water. I wish it ended there, but it didn't. On our first day we had asked the concierge how to book an appointment at the spa. He indicated that we should wait to book an appointment and "because it was our honeymoon, he was going to talk to his manager about getting us a free massage". After stringing us along for days, we found out on day 4 that the free massage had nothing to do with us being on our honeymoon and involved sitting through a three hour time share presentation. In the end, we booked our own message. I can't say enough how big of a disappointment this place was. There was one exceptional concierge, Walker, who stepped up to try to help us. Everyone else was extremely dismissive of our complaints. Avoid this place at all costs. If you do go, pray you get Walker as your concierge.
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Royalton Punta Cana Resort & Casino

Now I’m not one to write a review, but I think users put there should be aware and read a REAL, honest review from a guest staying at the resort this week. First off. Don’t believe all the hype of the hotel. Let’s start with the good. It’s clean. The bed is comfy but at this point is where the good ends for the resort. The resort is small, which is fine, but the amenities shut down early. There is no night life. There is no beach life or entertainment during the day. No sports. There is not much to do. The resort is family oriented and packed with children galore. Don’t like kids? Upgrade to the Hideaway. For what purpose? Why use a private pool when you travel on vacation for a beach. There are no late night snacks - or should I say availability of service on site. The late night “sports bar”, got both drink and food orders wrong. We decided to come back to the room and order room service - was told to wait 45 minutes - a hour later and still no food. Was asked to wait yet another 15 minutes. The food on all accounts has been subpar. We’ve been prodded, and borderline harassed by staff (for “opportunities” aka timeshare presentations and beach “sales”). Overall the resort is lifeless and we were told it wasn’t even the off-season. For a “luxury resort” we sure have been made to feel below average. We’re only on day two I guess it can only go up from here but we are not hopeful. This is not the quality we have received from other Royalton reports. Would not recommend.
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Royalton Punta Cana Resort & Casino

Every Holiday Inn Express I've stayed at outclasses this place. Where do I even start with this place? First off, this isn't a five star resort. Not even close. Secondly, the "hospitality" from most of the staff is laughably bad. They act like you are bothering them, and expect to wait a LONG time when you order food or drinks. When you get coffee at the coffee shop, it comes in a cup the size of a shot glass. Really? They are really stingy on serving sizes, and that gets old quickly. Third, the staff and their constant badgering of guests to buy timeshares gets old REAL QUICK. For some reason, they let outside vendors set up shop in the resort. Again, these people are pushy and annoying. Finally, a lot of the place is just dirty, such as dinner plates in the buffet line.
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Royalton Punta Cana Resort & Casino

Great hotel. Facilities are excellent and the hotel is not too big as is the recent trend. Other newer hotels we looked at were grander but very impersonal and lacked atmosphere. The Sands Beach Bar and the beach location is very atmospheric and relaxing. The mangroves just outside the front of the hotel are beautiful and are full of wild birds and wildlife. A must see right by the hotel. Staff very friendly and attentive. Regular rooms are a little smaller than expected with minimal storage.Three small draws and a small wardrobe. This is okay for a weekend break for not for a two week vacation. Food is good and beach location is tremendous. As seems to be the trend there arent enough pools which are great but always busy. Don't expect any snorkelling though as it's a long Sandy beach
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Royalton Punta Cana Resort & Casino

The location of this hotel is superb. The beach is just at your feet. You are assisted by a team of professionals always displaying a helpful attitude. I adored spending few hours lying down in the beach hammocks, eating some snacks and drinking some exotic cocktails. Also, to top my experience, the sea had perfect size waves for me to play body surf with my children. I am glad and happy of being there during my march break.
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Royalton Punta Cana Resort & Casino

Myself and my partner stayed here last July for a week. The hotel was everything we could of wanted and more. The rooms were very luxurious, the resort was very well looked after and clean, the food was brilliant. We highly recommend the steak house we ate here 3 times in the week. Best steak ever!! The hotel is seconds away from the beach. The staff serve drinks on the beach which was lovely. All of the staff were very helpful and friendly. We had no issues with the concierge people in the hotel. Highly recommend the Saona island day out that was incredible. We thought the entertainment at night was okay but was nothing special. We had a welcome meeting when we arrived which was really helpful, advising of dangers and good day trips out. Highly recommend this hotel 10/10!!
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Royalton Punta Cana Resort & Casino

Did not stay here but at the sister resort Memories. We had family that was staying here at the same time as us for a wedding. The grounds are more upscale and it seemed larger but may have just been more open. We saw lots of activities happening(water aerobics and foam party) and the beach is great. Food is also decent. I'd possibly go back here if we were heading to DR again.
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Royalton Punta Cana Resort & Casino

We stayed here last year and I'll say, our family had a wonderful time. The food is not awesome but it's an all inclusive, right?! The staff were fun and the Diamond Club swim out room was great for our family. The kids (and us) loved being able to swim any time of day. We stayed for 6 nights but realistically, our family would have been fine with 5 nights. The ice cream and coffee all day was wonderful.
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Royalton Punta Cana Resort & Casino

My family and I had gone here to celebrate my birthday for a week last year in March, and it was absolutely incredible. The airplane ride was approximately 4 hours from Ontario to Punta Cana, and a 30 minute drive from the bus to the resort. First thing when you get off is a blast of hot air rushing at your face with breathtaking scenery and hot weather! When we had arrived, the view was amazing! There was a lobby that had a large balcony that faced the outside of the entire resort. Staff were friendly and welcoming! They offered us drinks when we had arrived. Food was great! A lot of restaurants and buffets to choose from. There was a buffet with large variety and good quality foods for different times, and a great Asian-themed restaurant that had a Hibachi chef cook us some fried rice! The beach was absolutely amazing! Blue water with soft sand, and pool parties were hosted. Pools were big, no complaint about that. The excursion was great! We went to La Hacienda, a safari type of excursion with buggy riding, free fall 16 meters, a zip line that allowed you to see the views of the mountain and forestry, and looking at the rural community in the outskirts. A great resort to have fun with family or friends! Would suggest going with family and a significant other. Expect lots of alcohol too.
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Royalton Punta Cana Resort & Casino

The beach was very clean and beautiful. It was a little small width and depth for the amount of people from both Memories and Royalton resorts. Food was good. The view at night from the bar at night was astonishing. Great service and selection of drinks from the bar as well.
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Royalton Punta Cana Resort & Casino

*WARNING* keep your valuables under your own lock and key. Shame that such a gorgeous hotel suffers from systematic robberies. Our group was the first wedding to be celebrated here and we were having a blast until three rooms were robbed last night. Money, cellphones, clothes... and the engagement ring! They went through luggage and took everything they could. Customer service at the hotel has been passing the ball around. They “can’t do anything” until a police report is filed. The police are 1+hrs away. Either don’t bring valuables or avoid this hotel if you can. Such a shame, the hotel is gorgeous and the amenities and restaurants are all fantastic.brand new hotel and already unsafe.
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Royalton Punta Cana Resort & Casino

PLEASE READ THIS BEFORE BOOKING THIS HOTEL! I am writing this so other families will not have to endure what my family had to. From the moment of our arrival nothing was as promised. Our Family suite had a one king size bed & a sitting area. The sitting area sofa pulled out to a bed in theory. It was a 2 inch mattress pad with metal everywhere. For 24 hours we called and called for 2 blankets and 2 pillows and a roll away. They did arrive after much begging, tipping and tears. Our lights continually kept shutting off, wifi was never a guarantee, room keys worked at times and hot water was unavailable. Calling room service was a half hour process due to the language barrier. At times the food would arrive after hours and sometimes not at all. They delivered uncooked pizza at one point! It was all too much for my parents and they felt forced to leave early and they did. We were spoken to so cruelly and were threatened by a staff member for our safety. The word "kill" was used. It was just one lie after the other, for intestine they would tell us the manager was coming in five minutes and they never would. We were not able to see the manger until we were threatened and we demanded to see him, but he was not concerned nor he did not cared. He would not even give me his card or name!!! They refused to let the police come to the hotel or even file a hotel report! I have traveled my entire life, and can understand that things can happen, but this was different. It was the worst most horrible hotel experience. I can say in my 40 years I have Never had a worse experience and have never felt in fear. Even upon check out they lied and said we checked out the day before and my credit card was declined...AMEX said never even ran my card and the TV still had my name on it the morning of check out! LIES, LIES and MORE LIES!!!
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