17 August 2018
I'll just add my pros and cons:
I went on this ship about a month or so after they came to the US.
Pros: ship is beautiful, casino was open except when in port, Casino Host was amazing (he was the only one I can give a shout out to), shows were probably the best I've seen for a cruise ship (I've cruised plenty).
Cons: Food was just ok, wait staff was terrible: they had unsalted imitation butter and we told them several times we don't eat it we like the regular salted butter which was on the table the first night. Then they told us they didn't have anymore but the assistant always seemed to find 2 butters for us each night, there was 7 of us. Service was extremely slow! I know maybe a little thing but I want to enjoy my food and that includes real butter. I found the ship staff to be extremely rude! never wanted to help us with anything. Most cruises they step aside and let you walk past them or they help you, they go out of their way to acknowledge you, say hello. not on this cruise! Staff knocked into us, would cut between us bumping into us as if we were in their way. Specially if we were walking with a plate of food from buffet. They wouldn't make eye contact or say hello.
Thanks for sharing your positive experiences. Seems some of you had a much better experience than my family did. I know they were new here in the US when we went. Maybe I would give them a second chance, however I was so annoyed with service and the crew I wouldn't be in a hurry to go back. Maybe they've ironed out the kinks.