Why am I receiving future cruise credit when I want a refund?

Royal Caribbean has a couple of options for guests to choose from under their "Cruise with Confidence" cancellation policy. So since we have provided our guests up to 48 hours prior to their cruise start date, to cancel their cruise, that creates some other steps that Royal Caribbean has to go through in order to accommodate that cancellation.

Guests can choose to "Cruise with Confidence" (cancel their cruise and receive future cruise credit). If they choose not to have the future cruise credit, Royal Caribbean uses the traditional cancellation policy (anything that is outside of the penalty period will be refunded back to their credit card and anything inside the penalty period will be lost).

Guests have their choice of "Cruise with Confidence" or Royal Caribbean's traditional method to cancel their cruise.