Posts Tagged with #Ameristar Casino & Hotel East Chicago

it was a great experience nice and clean area with beautiful rooms and great staff
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Troy Jackson

A Top of the line casino. Very Clean
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I've won ... I've won.... I've won again!!
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Tamaradorese

Room wasn’t as clean as it should’ve been
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ssmoove111111

They're beautiful casino but the win rate is low
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lindsey

Great buffet. Rooms are really nice and the casino has it all.
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ssusannss

I have better luck here than at any nearby casino.
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checked in no problem. the staff was friendly enough. I was exhausted from traveling. an hour after we checked in someone was knocking and trying to get in our room with a key. is this your normal policy? now i can’t sleep. hopefully he can do his job when your room is unoccupied. i don’t even feel like leaving the room as i have stuff in my bag i don’t really want hotel staff having access to.
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Absolutely THE BEST experience I've ever had ANYWHERE!! Our room wasn't ready when we checked in so they upgraded us to a suite...Janet was AWESOME!!! Very personable, very knowledgeable and we were extremely impressed. The room was absolutely beautiful, clean and well stocked!! I give it 5⭐⭐⭐⭐⭐
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Most, if not all, of these reviews must be by locals. My husband and I flew up from Houston to see the great Billy Joel last weekend, Sept 20-22, and we got a few surprises. The hotel itself is very inviting and quite beautiful, but that's about it. Checking in literally took a minute. We walked up, the clerk hit a few buttons and handed us the keys. No review of our plans, room charge, deposit or hotel information. So I asked about the total and he said our stay was complimentary. Not a surprise considering we frequent the sister property in Louisiana. We still ended up with multiple charges that took the course of our stay plus a few days here at home to resolve. The casino: nice atmosphere and great selection of games. Definitely not a loose casino. Bring money if you want to play awhile and have drinks. Drink staff is scarce if you see any at all. We finally found a drink person then were shocked to have to pay $10 for 2 beers to a grumpy woman who clearly didn't want to be there. But, the drink staff shows up promptly at 245A to rudely tell you to drink up within a minute or they will throw it away. Apparently, the casino must be cleared of all alcohol by 245A. We were losing money and the staff gave us the impression we were bothering them so we just went up to our room. While we can't do anything about the alcohol laws, it would be helpful and courteous to simply put up a sign at the casino entrance letting you know you have a curfew and a charge for drinks so us visitors aren't blindsided by this ridiculous policy.
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