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3 months ago
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Virgin Voyages Casino Program Questions and Answers

The brand new, adults-only cruise line, Virgin Voyages, has so much to offer. Incredible entertainment, exciting ports, and 20+ restaurants are only the beginning. But we know what you're here for... The casino baby! Being that this is a new cruise line, there are lots of questions that need answers. URComped CEO, Craig Shacklett, interviews Virgin Voyages' Casino Player Program Manager, Jennifer Wengert, to get the inside scoop!

Looking to get Virgin Voyages COMPED? Make sure you are signed up for URComped!

Virgin Voyages Casino Questions

How many Slot Machines are on The Scarlet Lady?

115 slot machines are on The Scarlet Lady and they're all new games, very recognizable, bonus games, as well as video poker.

Video Reference: 1:06


What table games are on The Scarlet Lady?

The Scarlet Lady features 10 table games. That includes roulette, craps, blackjack, three-card, and Baccarat. All of their tables can be flipped between the blackjack and the Baccarat. So if they need to make arrangements because they have more Baccarat players onboard, they can take care of that immediately.

Video Reference: 1:22


How do players get cash out on Virgin Voyages?

Virgin Voyages is all about technology. And they've created "wearables" which are similar an apple watch or a high-tech bracelet that you would wear on your wrist. Players can tap the machine with their wearable and download cash into the machine. There will be tablets at the table games players can tap and will be able to access cash as well. Right now, that goes straight to the player's folio and the limit is $1500 dollars a day currently. That's a no-fee on the folio. Virgin Voyages also provides kiosks, that are similar to ATM machines, throughout the casino for players to draw cash. They will have a cash desk and cash advance option as well.

Video Reference: 2:07


Will Virgin Voyages have a casino loyalty program?

Absolutely! Virgin Voyages is currently working on building its loyalty program to provide benefits that make sense to you! It'll be innovative and different from any other program out there on the seas as well as land. 

Video Reference: 3:17


Are drinks in The Scarlet Lady's casino comped?

As long as you are a pre-booked comp customer in a balcony cabin or above, Virgin Voyages provide free drinks within the casino.

Video Reference: 3:58


What is smoking/ non-smoking section like in the casino on The Scarlet Lady?

The Scarlet Lady has a smoking lounge that is connected to the casino. There are slot machines in the smoking lounge. If you do need to take a quick smoke break, your spot will be held at the table. 

Video Reference: 6:37


How are casino points tracked on Virgin Voyages?

Virgin Voyages will not have Sea Pass Cards, but instead, passengers will use their wearable (which they'll receive no later than 2 weeks prior to sailing). Within the casino, Virgin provides tablets on the tables for you that you scan your wearable to tap in and tap out if you want to get rated. The same process is done with the slot machines with a tap in/tap out process. The wearables also escalate the check-in process, the same application applies. They have tablets where you just scan your wearable and present your passport in hand. And then you're on board with no check-in lines.

Video Reference: 7:19


How do you book your next comped cruise on Virgin Voyages?

Virgin Voyages recommends utilizing the same outlet you booked your first comped cruise to begin. So if you booked your first Virgin Voyages comped cruise, through URComped, give us a call and let us know you'd like to sail again. If you are not a URComped member and are interested in getting comped on Virgin Voyages, sign up for URComped (ITS FREE) and upload images of the previous casino offers you've received from cruise lines or casinos to see what you qualify for.

Video Reference: 14:30


The Difference with Virgin Voyages

Are there packages, Wi-Fi, or premium dinners on Virgin Voyages?

Virgin is unique in the fact that they don't charge for Wi-Fi, gratuities, soda, water, expressos, coffee, and onboard restaurants. The reason being that's all they provide onboard. They will have 20+ restaurants for you to dine in. So there won't be dining halls or buffets. They do have a 24-hour diner in case customers get hungry late at night. They provide Michelin star-rated chefs as part of the Virgin experience. 

Video Reference: 4:45


What is the "Suite Minibar Stocking Option"?

If you are booked in a suite, Virgin Voyages will stock the minibar for you with a complimentary round of bottles of alcohol provided.

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What is the Virgin Voyages Ap like?

The app is actually utilized to make all of your bookings for the restaurants onboard as well as room service. If you shake your phone, while the app is opened, champagne magically shows up where you're at. There are going to be even more fun innovations like that on there as well. You'll get alerted of fun events happening and it allows more interactions with the sailer onboard. There are no phones in the cabin. Anything that can be done onboard is used through the app.

Video Reference: 8:25


What is the dress code on Virgin Voyages?

Virgin Voyages does not have a dress code. "Come as you are," but if you are wanting to wear something different, they will have plenty of retail outlets for you to browse through. There is also a tattoo parlor on board!

Video Reference: 10:43


What are The Scarlet Lady Itinerary options?

The Scarlet Lady has 4-5 night itineraries currently leaving from Miami, FL. They either stop in Puerto Plata, Costa Maya, Key West, Playa Del Carmen and every single one of their sailings stop in Bimini. They have the exclusivity in Bimini, meaning no other cruise line will be there. Virgin owns a beach club that they built that has full-service bars, restaurants, pool, lounge chairs, and cabanas. 

Video Reference: 11:59


Does Virgin Voyages offer shore excursions?

Yes, and Virgin Voyages calls their excursion options "shore things" and they're offered to book through the App or by calling direct.

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Can you book a back-to-back on Virgin?

Yes, and it is recommended because the itineraries vary back to back, so you can really explore and experience more with Virgin. They are coming out with a  seven-night Mediterranean sailing onboard The Valiant Lady next year in April 2021. 

Video Reference: 13:39


Read More about Virgin Voyages Casino Program

What is URComped?

URComped works with Casino Partners to give Qualified Members new offers (comps) to Caribbean Resorts and Cruise Lines that they have never been to/ played at before. Think you may be qualified?? SIGN UP (IT'S FREE) upload offers that you've received from either land-based casinos or cruise lines to see what NEW COMPS you qualify for!




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