Posts Tagged with #Casino Rio Baranquilla

I made my 1st call through the application and the call center closed it without notifying me. When I called the center 20 minutes after the call was closed, to receive clarification, they argued that I was made aware. Once I brought the Call Center Agent to see how flawed the rationality and notification process was my needs began to be addressed appropriatly and the agent became helpful.
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So my wife had to call CAA for a flat tire. Since the flat was on the front and it being a front wheel drive vehicle I told her to make sure the spare gets mounted on the back and one of the rears on the front. They told her that "CAA doesn't pay me enough to swap tires".
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Excellent customer service and that Sales Manager-Gosma is really good.
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1.5 hours on hold. Then gave up after they said you can also use their web page or app to request service. Web site is not working and app is useless. Guys I know you're busy but you need to manage expectations better. Really disappointed. Times like this are why I have CAA. It's no good to me if you don't even answer the phone.
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I have had several boost before cold spell. The battery I bought from CAA was no good. They will not give me a new battery until the cold spell is over. Which I have a warranty for. The supervisor said that I am lucky that I live in the city and that I can take other means of transportation. So for the next 6 days if I need to drive my car I will need a boost which would eat up my last bit of service calls. CAA told that me if I get a new battery it might not work in this cold.... We are paying for a service. I understand they are busy and I have no problem with waiting for my number to come up for help. But 6 days to get a battery through them is ridiculous.
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Newcastle Casino

Even though I don't always win even when I lose I enjoy my time spent there. The games are fun the staff is friendly and it's always a great getaway for some much-needed me time. I absolutely love coming here as a matter fact I'm heading there right now!!!
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Newcastle Casino

I've always had a great time coming here since they opened up many moons ago, lol. Always a great staff, friendly people, just a great atmosphere. Let's not forget hitting my first ever JACKPOT a couple days ago. Seriously though, 5 stars in my book from the start!
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A little old. But for horse racing, it's still a good place to watch! ??
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Excellent service! Rodney did a great job and was quick. He answered all my questions and made a crappy car experience into a better one.
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The CAA team went above and beyond when my 6-year-old daughter and I were stranded in a Walmart parking lot after my 4-month-pregnant "mama-brain" locked the keys in the trunk and the trunk release was jammed. They set me up with a Membership over the phone (at a discount because I was short the amount in my account) and sent someone out to me right away. They told me if the tow-truck driver couldnt get into the trunk, they could tow me home and send a locksmith in the morning (double whammy at no extra cost)! The tow-truck driver was knowledgeable and very very friendly. He managed to fish my keys out of the trunk so that we didnt have to tow. For the same cost as a locksmith breaking into the trunk, we are now covered for the rest of the year in case my "mama-brain" decides to act up again. Thank you CAA for making this super-stressful situation a breeze to deal with.
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