Posts Tagged with #Mercedes Breakfast
The sale representative that I was assigned to talked down to me almost immediately. He refused to work with my warranty company American Auto Shield. The repair issue could wither be replaced or repaired.....it said that as clear as day on the work order. American Auto Shield wanted to repair obviously but the Jackie Cooper Sales rep said that they had to replace it...the sales rep was calling my workplace daily to tell me to convince my warranty company to replace the item. The sales rep was very unprofessional and after they had my car for a week and nothing was done, I finally went and got my car and brought it to Muskogee and had a place here in Muskogee fix it, no questions asked. I made 2 complaints to the complaint department of Jackie Cooper and did not even get an acknowledgement of my complaint much less an apology or explanation.
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Here for Mercedes routine service. They always do a a great job!! I rarely wait in the waiting room but it is very nice.
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Would love to put 0 Stars! Terrible buying experience!
Beware when doing business here! My husband had the purchase of a vehicle lined up, payment wired to the dealer in advance, arrives to take possession of the vehicle and is treated like a common criminal. TOTALLY UNACCEPTABLE!
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Great dealership, friendly and knowledgeable staff.. Treat yourself to an extremely affordable Mercedes
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I bought a vehicle from Brian Goss at Jackie Cooper imports. It was an incredible car buying experience. If you are looking for great customer service and value, Brian is your man
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BUYER BEWARE - I would not recommend purchasing a vehicle with Jackie Cooper Mercedes-Benz. I have purchased 2 vehicles in the past 5 years and upon renewing my lease on my third vehicle, I dealt with the Sales Manager Ryan Knotts. He was the most unprofessional Sales Manager I've ever encountered. He explained to me that my deal was, "a stupid deal" then lied to me and tried to deny ever saying it. This company has lost all customer service and needs to be reminded how to take care of repeat buyers. I ended up taking my business to Mercedes Benz Dallas and have been treated very well. I recommend using someone other than Jackie Cooper Mercedes. I can not and will not recommend or do business with them ever again!
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