Posts Tagged with #FireLake Casino

This please is awesome!!! Will be coming back soon !!
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Best slots in Oklahoma! The Blake Shelton game is the best ever!
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Love the place but stopped going when the free $10 play every couple weeks now I don't bother, can't afford to give when all's it does is take, machine to tight.
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Nice Casino, don't win at bingo or slots, just the luck of my draw? I like going there but I wish it was closer to my home. Oklahoma has bad roads. The pay out is larger than any other casinos I have been to. Maybe the Tribes will open a bingo Hall closer to the north/east.
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Small but love the opting to play bingo. The cafe has a great tasting buffet!
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My first experience here I went to get a players card and the lady told me I had been there previously in 2012 in which I had never been to this place but the other casino in shawnee I had. I went back to where the cashiers were and got money back off of a ticket and another lady didn't even say thank you. The food was good and the men workers were nice but some of the women workers are just plain rude and disrespectful.
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Love it here. The games are fun and most of the Bingo staff are friendly. How ever I believe the floor workers in the Bingo hall should show patience for customers who aren't familiar with their games or prices. They should inform customers of games, prices, and how played. If you ask what it is and they say $1 a sheet that's not telling me much. If you tell me a $1 a sheet for two straights then I understand.
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Horrible customer service
I just recently retired and moved to Oklahoma. I'm a real bingo player looking for a "Bingo Home" and this was my experience at Firelake Bingo. The message on you website says Firelake offers excellent customer service so we tried it, but we received horrible customer service. We were 4 New players attending bingo at Firelake Casino/Bingo. We purchased our machine and paper at the window but we were never told by the person at the window named Phillip that we had to "Sign our Receipt" or we would not get paid if we won. How would we know, if he didn't bother to tell us? As luck would have it, my machine went off and I was informed that I could not get paid because I should have signed my receipt before I hollered bingo. This was a $400 game. Needless to say, I felt terrible and the game continued. I did not get paid. I went back to the window to inform Phillip and ask that he remember to tell customers to "Sign their receipt" or they can't win and explained what had just happened to me and he told me that "It is not my responsibility". That was incredible to me!!!! Again, I asked, how would we know if he didn't bother to tell us? I said to Phillip, I lost $400 but you lost 4 new weekly players. He said, "Oh Well, Too Bad." Horrible attitude and horrible customer service!!!!
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Fire lake Casino is a great place to get away from it all. If you ever wanted to go to Las Vegas but don't have the money, go to FireLake Casino you'll have just as much fun, and no telling how much you can WIN.
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Visited here at lunch to get what had been an enjoyable lunch on Thursdays. I have noticed that the food quality at the Bistro has gone done over the past several weeks on day shift. Customer service is hit or miss (quite frankly it depends on if you get a cashier that is under the influence or not - and this is not assumption this is a trained, professional assessment of the person) What was our Thursday go to for lunch is a no go now.
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