Absolutely pathetic service. When the net is not working, you have to hold for 15-20 mins to just get through an agent to tell him your connection is not working. If you call the local office in the area, even they don't bother to assist.
They take 3 days to reply and then write that "as they check the system, you seem to be connected to the net"
All sort of excuses given.
Better to use mobile data.