Posts Tagged with #Royal Caribbean International - Rhapsody of the Seas
I was on the Anthem of the Seas and it was great! All of the employees were so nice, one employee told me he works 12 hours but he ALWAYS smiled and was very friendly and looked genuinely happy. The ship was so much fun, so many cool things to do, there was so much to do we didn't even have time to do all of it during the 7 day cruise. I would definitely recommend!!
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Absolutely terrible customer service... We have a cruise scheduled for next week and my girlfriends grandfather is in hospice. Seeing as we may have to postpone our trip I called the RC customer service line looking to see what our options were in case we needed to change our plans. I explained our situation to the rep who couldn't have been any less helpful and unfriendly. He preceded to read the cancelation policy to me, which I could have just gone on the website and read myself. Every time I asked if there was any way I could postpone or if I had any other options given the circumstances he just referred me to the "terms & conditions". What's the point of having customer service if you just tell people to read the website?? On top of that, at the end of the call the guy had the nerve to ask if I wanted to add chocolate covered strawberries to my trip! No dude, I'm calling you because I may have to cancel my vacation for a death in the family.. Why tf would I need that?
I've never been on an RC cruise and needless to say, after that experience I don't think I ever will. I've heard plenty of negative things about this cruise line so I can see why they have the rep that they do. If we do have to reschedule our trip it will be on Norwegian.
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We had the worst customer experience with this cruise line. We had booked a cruise for the entire family to celebrate my mom's 60th birthday. She ended up getting hospitalized and super sick just a couple of weeks prior to the departure date. Even though we had ALL of the paperwork to back up our medical claim, Royal Caribbean was unwilling to cooperate with us. They were not willing to provide ANY kind of refund or voucher for ANY of the tickets we booked for the cruise. Every airline, every travel carrier makes an exception for medical emergencies, but not these people. Whoever came up with this terrible, inhumane policy at Royal Caribbean--I hope you never have a sick family member and have to deal with this time of terrible customer service as we did.
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Let me tell you about this Dunkin Donuts. They keep their bathrooms locked and when I walked in and asked if I could use the restroom the employee behind the counter said "You need to buy something", not an "I'm sorry, out store policy..." or an "I apologize...". I explained that I was going to buy a bagel, she still did not let me use the restroom unless I bought it first. Thinking about bringing my bagel into the bathroom while I defecated made me lose my appetite. I also explained that I spend $12 dollars every morning at Dunkin and still no response. I finally said forget it and went to my car and called Dunkin Donuts on the phone. They were reluctant to take responsibility for this, saying that this store was a franchise, that is not my problem, and promised they would have the owner of the store call me. No one called thus as a result I will never buy another Dunkin Donuts product ever again, I refuse to give my hard earned money to companies who do not deserve it.
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Fat cow behind the counter is currently screaming at customers for wearing glasses or hats in her store. We got our food after being insulted for a minute. Tim Hortons tasted better.
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They short changed my daughters by 1 dollar , but returned it after I made a fuss. The regular coffee had that normal old burnt Dunkcoffee taste!
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Love Sorrento's! Best pizza around and their spaghetti sauce is amazing.
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Awesome as ALWAYS!! Best sauce on Planet Earth...Thanks Rita, Nancy and Esperanza!!
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