Posts Tagged with #Santa Claran Hotel Casino

Black Mesa Steakhouse

Front desk person Luis dont know last night very polite person and very helpful and helps if anything is needed in your room
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Black Mesa Steakhouse

We went to the SC Center Bar for lunch, they have $5 happy hour meals which are much tastier, w/ better service then 'The Grill'. It's a sports bar, u can't hear any of the TVs, but it is certainly a nice place for lunch.
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Black Mesa Steakhouse

We love coming here when we just want to play some machines and have fun and relax. The restaurant at the grill has a friendly wait staff with good food I highly recommend it. The hotel rooms are really nice and relaxing and comfortable. And the small sports bar in the middle is pretty cool as well when you just want to have a drink and hang out and watch some sports
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Black Mesa Steakhouse

Someone stole our property. Do not stay here. We checked out of a room after a 1 night stop over on our way from Albuquerque to Taos. We forgot our daughter's puddle jumpers (flotation devices) in the hotel room closet. As soon as we realized we forgot them, I called and was transferred to housekeeping, where they confirmed they found our items. They assured me they would hold them at the front desk for 24 hours before transferring them to security. We had family drive from Albuquerque on Sunday morning (well within the 24 hour time period) to claim our property and nobody could locate it. Security never logged in anything as they claimed was their process, and the items just disappeared. We were offered no explanation or accountability from a hotel/casino where they have cameras everywhere. After calling again and stopping by in person to try to understand what happened to our property, we were only offered restaurant vouchers.
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Black Mesa Steakhouse

Service in the restaurant was extremely slow. Orders were all wrong. Manager Johnny was very nice and made sure we were taken care of. If it wasn't for Johnny our over all experience would of been bad but he made us feel valued and made it all good.
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The O Bar

The food always comes out fresh and hot. The staff is friendly and informative. Always a great experience. Update: I use to come at least 3 or 4 times a month and almost always had a great experience. Unfortunately, for the last 6 months or so I have been coming in less and less. This is because things such as, in the bar area they leave all the tables full of dirty dishes. Even when they see you are trying to look for a table, they just walk right past you. Maybe it could be because it is close to shift change and they don't want new tables? The wait staff on either side are unattractive and does not seem like they want you there. I have to sit with an empty glass for most of the meal, the food is cold, like it was sitting they awhile before it came out or it comes out wrong. For example, I ordered fajitas and it did not come out steaming; onions and bell peppers were still hard. Another time I ordered the endless soup and salad. The waiter didn't like that because 'he was busy and had to make it himself'. He really didn't like when I got refills. He even tried saying it didn't come with chips and salsa. I had to show him the menu, I guess he use new. They only seem to be attentive right before it is time to pay the bill. I am usually not the type to complain, so I will not bring it to the managers attention and get anyone in trouble. I still really like chillis and will continue eat there. I just really hope the next time I go in these issues are resolved and if they are i will change this post. So i for now my rating goes from a 5 to a 2. P.S. please remove the bush next to the chillis-to-go door it smells like something died.
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The O Bar

Amazingly lousy service. The evening manager was respecful and attempted to make it right. But Hour and 10 minute wait with a 4 and 6 year old. It Seemed like right when we were going to leave, we were promised a seat. Settled on two separate tables for a party of six. Multiple open tables... Just an overall awful experience. Sucks because my child loves the table entertainment and the broccoli lol I know me boycotting the place and stop coming won't hurt em but... Just know what to expect. Oh, the food... It is what it is....
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The O Bar

When we first began visiting this Chili's, soon after moving to Los Alamos, the service was pretty good. The food is Chili's, just like any of the other Chili's nationwide. That was a year and a half ago. The last time we visited, two months ago, the food was the same but the restaurant has definitely gone down hill. It's not as clean as it was and the service has gone into the toilet. It took 40 minutes to get our food. The booths were dirty, the floor was sticky, the bathrooms needed attention and IT TOOK 40 MINUTES TO GET OUR FOOD. Not going back anytime soon.
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The O Bar

Great place and service was fantastic. Can here to watch the Rams and Saints game. The atmosphere was great for the game. Food was really good and I had a great time.
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The O Bar

Pretty good visit. Now that they have been established for a good while. Before i would have to wait a long time to have them get me me food to only mess it up. This last time i went. I had no issues with the food or service. I just wish they would have a more convenient happy hour. Which would be best because then i would be more likely to go there because it has more deals to save money.
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